Technical Support Specialist in Akron

Energy Jobline ZR; Akron (OH); In loco; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Training and Development Opportunities

Access to a Company vehicle

Paid Holidays and PTO Time

A fun work environment with growth

Descrizione del lavoro

ETC TechSolutions in Akron, OH seeks an experienced IT support specialist focused on delivering exceptional customer service. You will troubleshoot Azure, Windows, and server environments while supporting AD, VMware, and Group Policy in a fast-paced MSP setting.

You will train end users, assist with pre-sales technical support, and manage issues with backups, security, and business applications. A bachelor’s degree or 3–5 years of IT experience is expected.

Competenze

• Bachelor’s Degree and/or 3-5 years experience in IT industry.
• Experience using AI tools in a technical or support role and a willingness to learn new AI tools and platforms as they are developed.
• At least 1 relevant IT certification (A+, MCP, Network+, Security+ MCP, ITIL Foundations).
• Speak to end users in non-technical terms.

Mansioni

• Troubleshoot Microsoft Azure services and configurations.
• Troubleshoot Microsoft Windows and Office (current version plus last 2 versions).
• Troubleshoot Microsoft Windows Server (All Supported OS).
• Provide Level 2 support for backups, antivirus, web filtering, and spam filtering.
• Provide Level 2 support for common business applications (QuickBooks, Emails).
• Conduct end-user training for support requests.
• Assist with pre-sales technical support and project implementation.

Conoscenze

Customer service

Communication skills

Problem solving

Azure troubleshooting

Windows troubleshooting

End-user training

Prioritize tasks

Formazione

Bachelor's Degree

3-5 years IT industry experience

Strumenti

Microsoft Azure

Active Directory

VMware

Group Policy

Office 365

Printers/Scanners

Descrizione del lavoro

Join our dynamic team at a leading Northeast Ohio-based Managed Service Provider (MSP) technology company. We’re searching for an experienced individual with a passion for exceptional customer service. As the primary contact, you’ll use your strong communication and problem-solving skills to guarantee outstanding client satisfaction. If you excel in a fast-paced environment and are dedicated to delivering top-tier service,

Job Duties

• Troubleshoot Microsoft Azure services and configurations.
• Troubleshoot Microsoft Windows and Office (current version plus last 2 versions)
• Troubleshoot Microsoft Windows Server (All Supported OS)
• Address Network, VOIP, Internet Issues, Peripherals (Printers, Scanners, etc...)
• Provide support for LOB applications and mission-critical hardware
• Provide support for Active Directory, Hosted Desktop, Terminal Servers, VMware, and Group Policy
• Provide Level 2 support for backups, antivirus, web filtering, and spam filtering
• Provide Level 2 support for common business applications (QuickBooks, Emails, etc.)
• Conduct end-user training for support requests
• Assist with pre-sales technical support and project implementation
• Demonstrate experience in managing challenging customer situations

Job Requirements

• Bachelor’s Degree and/or 3-5 years experience in IT industry
• Experience using AI tools in a technical or support role and a willingness to learn new AI tools and platforms as they are developed.
• At least 1 relevant IT certification (A+, MCP, Network+, Security+ MCP, ITIL Foundations)
• Speak to end users in non-technical terms (no geek speak)
• Prioritize daily tasks and achieve due dates
• Ability to multi-task and adapt to changes quickly
• Willing and able to work overtime as needed
• Ability to lift standard computer equipment (i.e. PC’s and Printers)
• Reliable transportation
• Maintaining a clean and organized office workspace

Other Benefits

• Training and Development Opportunities
• Access to a Company vehicle
• Paid Holidays and PTO Time
• A fun work environment with opportunities for growth

Company Description

ETC TechSolutions is a fast-growing Managed Service Providers (MSP) located in Akron, Ohio that specializes in technology solutions for small and mid-size businesses. As an MSP we become an extension of our clients and take ownership of the technology burden allowing them to focus on what they do best.