Technical Support Specialist III

Thermo Fisher Scientific; California (MO); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in the materials and structural analysis field is seeking a Technical Support Specialist to provide exceptional support for complex electron microscope systems. This fully remote role involves collaborating with various teams to optimize system performance and ensure customer satisfaction. The ideal candidate will have extensive experience with EFA systems and a strong background in the high-tech industry. Competitive pay and benefits are offered.

Benefits

Health insurance

Dental insurance

Vision insurance

Paid holidays

PTO

Flexible work schedules

401(k) plan with match

Qualifications

• 7+ years experience with EFA systems preferred.
• Proven track record in high-tech service or manufacturing.

Responsibilities

• Provide technical assistance to service teams for EFA products.
• Collaborate with multi-functional departments for service support.
• Drive improvements in system performance metrics.

Skills

Analytical Equipment

Technical Know-how

Problem Solving

Communication

Education

4-year degree in Electronics

Associate's degree

Job description

The Technical Support Specialist will play an essential role in supporting the installation, uptime, and repair of complex equipment and systems. You will work closely with Research & Development, Applications, and Operations Engineering on new and existing product developments, and lead product and process improvements. Our team supports world-class electron microscope systems used by scientists and engineers to drive innovation around the globe. Our products have been instrumental in Nobel prize-winning discoveries, have been highlighted by National Geographic, and were awarded Gold at the Edison awards.

Location / Division Specific Information

This is a fully remote role. The ideal candidate will be located in one of the following locations :

Fremont, CA; Hillsboro, OR; Richardson, TX

Materials and Structural Analysis Division

A Day in the Life :

• Provide exceptional technical assistance (remote & onsite) to the regional service teams for EFA product lines
• Cross-train team members to increase knowledge of EFA products
• Collaborate with the central Global Technical Service (GTS) team and multi-functional departments to bring in service-related requirements and ensure support throughout the system's life
• Drive Mean Time to Repair (MTTR) and Mean Time Before Failure (MTBF) to optimize system performance
• Determine and recommend improvements for service tools, repair and installation work instructions
• Contribute to spare parts documentation and associated work instructions
• Offer input and recommendations on diagnostic and test procedures for system support
• Develop sophisticated documentation for service validation and validate service documentation and software
• Cultivate positive working relationships with Field Service Engineers (FSE’s), Applications, other Global Technical Support (GTS) groups, Development, and Operations.

Keys to Success :

Minimum Qualifications

Education

• 4-year degree in Electronics, Mechanics, IT, or related fields preferred, Associate's degree required.

Experience

• 7+ years Demonstrated expertise with EFA systems preferred
• Proven track record with service and / or manufacturing in the high-tech industry or laboratory
• Experience working with fab customers and an understanding of semiconductor business

Knowledge, Skills, Abilities

Comfortable working with analytical equipment

Adaptable technical know-how and hands-on experience in diverse fields to address and resolve issues

• Proficient in English (verbal and in writing)
• Spanish a plus
• International Travel (20% - 30% of working time following initial training period)

We offer competitive pay, benefits, and wellness programs including :

• Health, dental, vision insurance effective on the date of hire
• Paid holidays, PTO, and flexible work schedules
• 401(k) plan with a generous match

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Technical Support Specialist • California, United States of America