Senior Technical Support Specialist - (Remote - US)

Jobgether; United States; Remote; USD 90,000 - 110,000; Full time

Job summary

An innovative talent matching platform is seeking a Senior Technical Support Specialist to provide exceptional support to enterprise-level customers. In this fully remote role, you will resolve technical issues, build strong client relationships, and collaborate with cross-functional teams to enhance customer experience. This position offers a unique opportunity for a detail-oriented professional to thrive in a fast-paced SaaS environment. With competitive salary and benefits, including flexible PTO and wellness stipends, this role is perfect for those passionate about delivering value and optimizing client success.

Benefits

Competitive salary with equity options

Medical, dental, vision, and life insurance

401(k) retirement plan

Flexible PTO and paid sabbatical

Paid parental leave

Monthly wellness stipends

Pre-tax commuter benefits

Complimentary Calm app membership

Opportunities for internal growth

Qualifications

• Proven experience in technical support roles, especially in B2B SaaS environments.
• Strong technical skills in troubleshooting APIs and email infrastructure.

Responsibilities

• Serve as a product expert and main technical point of contact for premier customers.
• Resolve complex technical issues while managing multiple high-priority accounts.

Skills

Technical Support

Customer Relationship Management

Troubleshooting APIs

HTML/CSS

JavaScript

Communication Skills

Education

Bachelor's Degree in a related field

Tools

Zendesk

JIRA

Datadog

Job description

Senior Technical Support Specialist - (Remote - US)

Senior Technical Support Specialist - (Remote - US)

Get AI-powered advice on this job and more exclusive features.

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Senior Technical Support Specialist in United States.

We are seeking a customer-focused, technically skilled Senior Technical Support Specialist to provide exceptional support and guidance to enterprise-level customers. In this role, you will act as a trusted advisor, resolving technical issues, building strong client relationships, and contributing to a seamless customer experience. You'll collaborate cross-functionally with Engineering, Product, and Customer Success teams to ensure alignment in troubleshooting and issue prevention. This is an ideal opportunity for a detail-oriented professional who thrives in a fast-paced SaaS environment and is passionate about delivering value and optimizing client success.

Accountabilities:

• Serve as a product expert and main technical point of contact for premier customers
• Resolve complex technical issues across support channels (email, chat, phone) while managing multiple high-priority accounts
• Collaborate closely with Engineering, Product, and Customer Success teams to escalate and resolve customer challenges
• Lead customer training sessions and participate in strategic meetings such as business reviews and workshops
• Maintain and contribute to internal and external documentation to improve team efficiency and customer knowledge
• Drive internal process improvements and lead initiatives that address team-wide technical gaps
  
  
  

Requirements

• Proven experience in technical support roles, especially in B2B SaaS environments
• Deep understanding of customer relationship management, with a track record of working with enterprise accounts
• Strong technical skills in troubleshooting APIs, email infrastructure, DNS, HTML/CSS, JavaScript or JS frameworks
• Familiarity with support and monitoring tools like Zendesk, JIRA, and Datadog
• Exceptional communication skills and ability to explain technical details clearly to non-technical stakeholders
• Must be based in the PST or MST time zones to be eligible
• Bonus: Experience with messaging platforms (email, SMS, push), and previous work in startup or high-growth tech environments
  
  
  

Benefits

• Competitive salary with equity options
• Medical, dental, vision, and life insurance coverage
• 401(k) retirement plan
• Flexible PTO and paid sabbatical program
• Paid parental leave and fertility/adoption assistance
• Monthly wellness and professional development stipends
• Pre-tax commuter benefits
• Balance Days (additional paid holidays throughout the year)
• Fully remote setup with complete workstation provided
• Complimentary Calm app membership and wellness support
• Opportunities for internal growth and skill development
  
  
  

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.

If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Non-profit Organizations and Primary and Secondary Education

Referrals increase your chances of interviewing at Jobgether by 2x

Sign in to set job alerts for “Senior Technical Support Specialist” roles.

Senior Tech Support Specialist - National Remote

Non-Technical Implementation Support (2025-3109)

Senior Technical Support Analyst - Cloud Supply Chain Management

Senior Tech Support Specialist - National Remote

Urgent Need Senior Data Center Technical Support Analyst - STATE OF LOUISIANA

Principal Technical Support Engineer - Exadata

Systems Administrator - Service Desk Engineer

Senior Customer Technical Support Specialist, Informatics - 3rd Shift - REMOTE

United States $90,000.00-$110,000.00 3 weeks ago

DevOps Technical OPERATIONAL Support and Coordination

PLM Systems Administrator - (Remote - US)

Applications Engineer III (Windows Server Admin, IIS, Powershell) - 100% REMOTE

Applications Engineer (Windows Server Admin, IIS, Networking, FTP) - 100% REMOTE

United States $80,000.00-$100,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.