Technical Support Specialist II: Customer Solutions

Axon Enterprise; Scottsdale (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Discretionary paid time off

Paid parental leave

Fitness Programs

Emotional & Mental Wellness support

Employee Resource Groups (ERGs)

Job summary

Axon Enterprise in Scottsdale, Arizona is seeking a dedicated customer technical support professional to troubleshoot and resolve a variety of product-related issues. The ideal candidate will have a Bachelor’s Degree or equivalent experience, along with proficiency in technical support for software and hardware solutions.

This position offers a competitive salary, 401k with employer match, and various wellness programs. A commitment to diversity and inclusion is central to our hiring practices.

Qualifications

• 1+ years technical support experience in software, hardware, web-based solutions, or e-commerce platforms.
• Fluency in multiple languages a plus.
• Must pass a Criminal Justice Information Services (CJIS) background check.

Responsibilities

• Troubleshoot and resolve technical issues related to Axon products.
• Build and maintain expertise of all Axon solutions and policies.
• Assist customers utilizing problem solving skills and customer empathy.

Skills

Technical support experience

Communication skills

Problem-solving skills

Proficient with Windows OS

Proficiency with Microsoft Office

Education

Bachelor’s Degree or equivalent work experience

Job description

Axon Enterprise in Scottsdale, Arizona is seeking a dedicated customer technical support professional to troubleshoot and resolve a variety of product-related issues. The ideal candidate will have a Bachelor’s Degree or equivalent experience, along with proficiency in technical support for software and hardware solutions.

This position offers a competitive salary, 401k with employer match, and various wellness programs. A commitment to diversity and inclusion is central to our hiring practices.