Technical Support Specialist II - Commercial & Industrial Water Treatment

Franklin Electric; Waunakee (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Generous paid time off and holidays

401(k) with matching and service contributions

Health, dental, vision, and life insurance

Short- and long-term disability

Fertility and adoption support

Tuition reimbursement

Professional development assistance

Health and wellness programs

Employee discount program

Job summary

Franklin Electric is looking for a dedicated Technical Sales & Support Specialist II to enhance our water treatment solutions team. This role involves providing specific technical support to both internal and external customers while advising on product solutions and generating quotes.

The ideal candidate will have a High School Diploma, some experience in water treatment or customer service, and preferably a WQA certification. We offer generous benefits, including vacation, a 401(k), and health insurance.

Qualifications

• 0–3 years of experience in water treatment sales, service, or customer service.
• WQA certification preferred.

Responsibilities

• Provide product-specific technical information and support to customers.
• Advise and recommend solutions while presenting additional products.
• Generate quotes for residential and/or commercial products.

Skills

Technical support

Customer service

Product knowledge

Education

High School Diploma or Equivalent

Bachelor’s degree

Job description

Technical Sales & Support Specialist II

At Franklin Water Treatment, a division of Franklin Electric, we are leaders in cutting‑edge water treatment solutions and we are looking for a knowledgeable and dedicated Technical Sales & Support Specialist II to join our dynamic team.

Key Responsibilities

• Provide product‑specific technical information and support to internal and external customers, including supporting sales processes on complex product issues.
• Advise and recommend solutions to customers while presenting additional products and services as warranted.
• Generate quotes for residential and/or commercial products and services.

Requirements

• High School Diploma or Equivalent required; Bachelor’s degree preferred.
• 0–3 years of experience in water treatment sales, service, or customer service.
• WQA certification preferred.

Benefits

• Generous paid time off and holidays
• 401(k) with matching and service contributions
• Health, dental, vision, and life insurance
• Short‑ and long‑term disability
• Fertility and adoption support
• Undergraduate and graduate tuition reimbursement
• Professional development assistance
• Health and wellness programs
• Employee discount program

Department and Location

• Department: Sales / Marketing
• Location: United States – Wisconsin – Waunakee