Technical Support Specialist I — Lighting & Controls

Acuity Inc.; Tennessee; Hybrid; USD 42,000 - 75,000; Full time

Benefits offered by this job

Health care

Dental coverage

Vision plans

401K benefits

Commission/incentive compensation

Job summary

Acuity Inc. is seeking a dedicated Technical Support Specialist to deliver superior technical support and exceptional customer experiences. You will troubleshoot issues via email and phone, serving as the first point of contact for customers and internal teams.

The role emphasizes problem solving, strong communication, and the ability to work in a fast-paced environment with a hybrid on-site requirement in Decatur, GA.

Qualifications

• Two years of related work experience required.
• Ability to work remotely from a space with minimal distractions and reliable internet.
• Ability to work in a fast-paced environment with high volume of customer interactions.
• Demonstrated autonomy, diligence, professionalism and responsibility.
• Strong communication and interpersonal skills.

Responsibilities

• Serve as first point of contact for troubleshooting via email and phone.
• Provide remote troubleshooting for lighting and controls products.
• Collaborate with Warranty team to resolve field issues.
• Assist with installation and application questions.
• Document customer interactions in Salesforce.

Skills

Communication

Analytical thinking

Multitasking

Problem solving

Customer service

Reading schematics

CRM: Salesforce

Microsoft Office

Education

Technical degree preferred

Tools

Salesforce CRM

Microsoft Excel

Microsoft Word

Job description

Acuity Inc. is seeking a dedicated Technical Support Specialist to deliver superior technical support and exceptional customer experiences. You will troubleshoot issues via email and phone, serving as the first point of contact for customers and internal teams.

The role emphasizes problem solving, strong communication, and the ability to work in a fast-paced environment with a hybrid on-site requirement in Decatur, GA.