Lighting & Controls Tech Support Specialist

Acuity; Decatur (GA); Hybrid; USD 42,000 - 75,000; Full time

Job summary

Acuity Inc. in Decatur, GA, is seeking a dedicated Technical Support Specialist. You will be the first contact for troubleshooting and resolving technical issues by email and phone, delivering an exceptional customer experience.

The role requires strong problem-solving, reliability, and a passion for helping others, with hybrid on-site expectations in Decatur, GA and remote-friendly capabilities where appropriate.

Qualifications

• 2 years of related field experience required.
• Ability to troubleshoot and resolve issues via email and phone.
• Strong communication and interpersonal skills.
• Proficiency with Salesforce or similar CRM.

Responsibilities

• Provide superior technical support to internal and external customers.
• Troubleshoot technical issues via email and phone.
• Collaborate with Warranty and support teams for field issues.
• Assist with installation and application questions.
• Document interactions in Salesforce and update knowledge base.
• Attend training and shadowing sessions to increase product knowledge.

Skills

Customer service

Remote work

Multitasking

Analytical thinking

Technical aptitude

Salesforce (CRM)

Communication skills

Education

Technical degree preferred

Tools

Salesforce

Microsoft Office Suite

Job description

Acuity Inc. in Decatur, GA, is seeking a dedicated Technical Support Specialist. You will be the first contact for troubleshooting and resolving technical issues by email and phone, delivering an exceptional customer experience.

The role requires strong problem-solving, reliability, and a passion for helping others, with hybrid on-site expectations in Decatur, GA and remote-friendly capabilities where appropriate.