Technical Support Specialist - Hardware & Installations

Overhead Door

Lewistown (Mifflin County)

On-site

USD 36,000 - 48,000

Full time

6 days ago

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Job summary

Overhead Door is seeking an entry-level Technical Service Customer Care Representative I to provide first-line technical support for our door systems and installations. You will assist customers and installers with basic product and installation questions, troubleshoot issues, and escalate complex cases to engineering or product teams as needed.

Working with a supportive team, you will document common problems, create simple guides, and learn company hardware, software, schematics, and CRM usage

Qualifications

0-2 years of work experience required.
High school diploma or GED is required; technical coursework is a plus.
Willingness to learn and grow product lines and technical skills.
Basic computer skills and CRM usage.
Proficient with technical documentation and product specs.
Ability to read schematics and installation diagrams.

Responsibilities

Troubleshooting: Diagnose and fix hardware, software, or system errors.
Customer Communication: Answer questions and guide users via phone, E-Mail, or chat.
Escalation: Send complex bugs or difficult issues to engineering or product development teams.
Documentation: Record common user problems and write helpful guides or support tickets.

Skills

Technical Knowledge

Communication

Problem-Solving

Education

High school diploma or GED

Associate's degree in engineering or equivalent technical training

Tools

CRM usage

Job description

Working with a supportive team, you will document common problems, create simple guides, and learn company hardware, software, schematics, and CRM usage

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