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Overhead Door is seeking an entry-level Technical Service Customer Care Representative I to provide first-line technical support for our door systems and installations. You will assist customers and installers with basic product and installation questions, troubleshoot issues, and escalate complex cases to engineering or product teams as needed.
Working with a supportive team, you will document common problems, create simple guides, and learn company hardware, software, schematics, and CRM usage
Overhead Door is seeking an entry-level Technical Service Customer Care Representative I to provide first-line technical support for our door systems and installations. You will assist customers and installers with basic product and installation questions, troubleshoot issues, and escalate complex cases to engineering or product teams as needed.
Working with a supportive team, you will document common problems, create simple guides, and learn company hardware, software, schematics, and CRM usage