Technical Product Support Agent

Revelyst; Carlsbad (CA); On-site; USD 60,174,000 - 65,904,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401K

Paid time off

Paid holidays

Gear discounts

Job summary

Revelyst is seeking an experienced Technical Product Support Agent to join the Golf & Technology platform team in Carlsbad, CA. As a Tier 1 agent you provide initial technical support to end users, troubleshooting software and hardware issues over phone, email, and a web-based remote desktop tool.

You will document issues, contribute to help articles, coordinate returns or repairs with manufacturers, and assist with upselling new items.

Qualifications

• Experience in tech support or helpdesk environments.
• Ability to troubleshoot and resolve hardware/software issues.
• Strong verbal and written communication.
• Experience with remote support tools.
• Golf knowledge is a plus.

Responsibilities

• Triage and resolve end-user tech issues via phone, email, and remote tools.
• Document customer issues for reporting and knowledge base.
• Develop end-user docs from resolved cases.
• Coordinate returns, replacements, or repairs with manufacturers.
• Identify opportunities to upsell new items.

Skills

Android

iOS

Database usage

AV setup

Communication skills

Customer focus

Research & problem solving

Windows OS

Networking basics

Upselling

Golf knowledge

Education

College-level education in Computers/Networking/Golf

Tools

Windows OS

Remote desktop tools

Job description

Job Description We are seeking an experienced Technical Product Support Agent to join the Revelyst Golf & Technology platform team located in Carlsbad, CA. As a Tier 1 Technical Product Support Agent you provide the initial Technical Support contact to the end-user. To identify, research, and resolve all general support issues or determine that Tier 2 Escalation is required for further assistance. This position reports to the Technical Product Support Supervisor.

As the Technical Product Support Agent, you will have an opportunity to: Work with end users to troubleshoot and resolve technology and software issues over the telephone, through email, and via a web-based remote desktop control tool. Work with end users to understand, diagnose, and resolve Golf Data questions. Work to document incoming customer issues for reporting Develop in-house & end-user documentation articles based upon experience resolving new customer issues to grow helpdesk knowledge base. Work with customers and manufactures to organize returns and any replacement or repairs. Work with end users to process and upsell new items.

You Have:

• College level education in field related to Computers, Networking, or Golf or Similar
• Work Experience in the Marketplace
• Working knowledge of Android, iOS, database usage, and audio-visual setup
• Strong verbal and written communication skills.
• Ability to quickly assess client requests and identify solutions.
• Strong customer-focused orientation.
• Attention to detail.
• Ability to work a task with a team to completion.
• Ability to research and resolve issues, self-starter.
• Strong working knowledge of MS Windows 7/8/10 Operating Systems and newer.
• Previous computer or customer support experience.
• Computer Networking Experience a Plus!
• Golf knowledge is a Plus!

Pay Range:

Hourly Rate: $21.00 - $23.00. The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

Benefits:

• medical
• dental
• vision
• disability and life insurance
• 401K
• PTO
• paid holidays
• gear discounts
• the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Protected Veteran/Disabled Revelyst is a collective of makers that design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue new innovations that redefine what is humanly possible in the outdoors. Portfolio brands include Foresight Sports, Bushnell Golf, Fox, Bell, Giro, CamelBak, Bushnell, Simms Fishing and more. Revelyst is an equal opportunity employer. All applicants are considered for employment without regard to race, color, sex (including pregnancy and related conditions, sexual orientation, or transgender status), national origin, religion, age (40 and older), equal pay, disability or genetic information (including family medical history or genetic tests or services), and retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding, and any other characteristics protected by law.

The EEO Law poster is available here: https://www.eeoc.gov/poster.

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to [e-mail]. Please note that this email address is for accommodation purposes only. Revelyst will not respond to inquiries for other purposes.