Technical Support Specialist – Golf Simulator

The Indoor Golf Shop; Celina (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Full-time, salaried position

$40,000–$50,000 annual salary

Monday–Friday schedule

Comprehensive health, dental, and виз​

401(k) with company match

Paid time off and holiday pay

Opportunities for professional growth

Collaborative, in-office team

Opportunity to work with leading golf‑

Job summary

The Indoor Golf Shop in Celina, TX is seeking a Customer Support & Sales Development Specialist to be a key in-office contact for customers. You will explain golf simulator products, assist with setup, answer questions, and guide customers toward the Sales team as needed.

You will grow with the company, with opportunities to move into a sales-focused role as you build product knowledge and customer relationships. This is a full-time, on-site position with growth potential.

Qualifications

• Must be able to work on-site in Celina, TX.
• Strong verbal and written communication.
• Friendly, professional, customer-focused personality.
• Comfortable speaking with customers by phone, email, and chat.
• Able to learn new products quickly.
• Strong problem-solving and organizational skills.
• Comfortable with computers and standard business software.
• Interest in golf, sports, technology, or consumer products.
• Willingness to learn and develop sales skills.

Responsibilities

• Respond to customer questions by phone, email, and chat.
• Help customers understand golf simulators, launch monitors, accessories, and other products.
• Assist with product selection and basic setup questions.
• Provide basic troubleshooting and determine when to escalate.
• Provide friendly, professional, and knowledgeable customer service.
• Follow up with customers to ensure questions are resolved.
• Learn products, features, pricing, and applications.
• Connect qualified customers with Sales; support follow-up and product information.
• Build positive relationships and document customer interactions accurately.
• Work with Customer Support, Sales, and other departments to resolve needs.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Organizational skills

CRM experience

Sales interest

Learning aptitude

Tools

CRM systems

Job description

The Indoor Golf Shop | Celina, TX | Full-Time, On-Site

About Us

The Indoor Golf Shop is a fast-growing leader in golf simulators, launch monitors, and premium golf accessories. We operate multiple brands, including InHome Golf and SIGPRO, and serve customers nationwide through e-commerce, wholesale, and custom installations. Our mission is simple: help golfers bring the game home.

The Role

We are looking for a Customer Support & Sales Development Specialist to join our in-office team in Celina, TX. This is a customer-focused role for someone who enjoys talking with people, learning products, solving problems, and building relationships. You will be one of the first points of contact for customers who have questions about our golf simulator products. You will help customers understand our products, answer questions, assist with basic setup and troubleshooting, and connect customers with the appropriate sales team member when they are ready to make a purchase. This position is also designed to provide an opportunity for career growth into Sales. As you develop your product knowledge, customer relationships, and understanding of our sales process, there may be opportunities to move into a sales-focused position.

This Is a Great Fit For Someone Who

• Enjoys talking with and helping customers
• Is friendly, confident, and comfortable communicating with people
• Has an interest in golf, sports, technology, or consumer products
• Enjoys learning about products and explaining them to others
• Is motivated to develop a career in sales
• Wants a long-term opportunity to grow with a company

What You’ll Do

Customer Support

• Respond to customer questions by phone, email, and chat.
• Help customers understand our golf simulators, launch monitors, accessories, and other products.
• Assist customers with product selection and basic setup questions.
• Provide basic troubleshooting and determine when an issue should be escalated.
• Provide friendly, professional, and knowledgeable customer service.
• Follow up with customers when needed to make sure their questions or concerns are resolved.

Product & Sales Support

• Learn our products, features, pricing, and applications.
• Help customers understand which products may best fit their needs.
• Recognize opportunities where a customer may need additional products or services.
• Connect qualified customers with members of the Sales team.
• Support the Sales team with customer follow-up and product information.
• Learn our sales process and develop the skills needed for future advancement into a sales role.

Customer Experience

• Build positive relationships with customers.
• Communicate clearly and professionally.
• Document customer interactions accurately.
• Work closely with Customer Support, Sales, and other departments to resolve customer needs.
• Help create a positive experience for customers before and after their purchase.

What We’re Looking For

Required

• Must be able to work on-site in Celina, TX.
• Strong verbal and written communication skills.
• Friendly, professional, and customer-focused personality.
• Comfortable speaking with customers by phone, email, and chat.
• Ability to learn new products and information quickly.
• Strong problem-solving and organizational skills.
• Comfortable working with computers and standard business software.
• Interest in golf, sports, technology, or consumer products.
• Willingness to learn and develop sales skills.

Preferred

• 1–2 years of experience in customer service, retail, inside sales, sales support, or a similar customer-facing role.
• Experience communicating with customers by phone, email, or chat.
• Experience with CRM or customer management systems.
• Golf industry, sporting goods, consumer electronics, or e-commerce experience.
• Previous sales experience is a plus, but not required.

You do not need to be a golf professional or a technical expert. We are looking for someone who enjoys working with people, is eager to learn, and wants to build a long-term career with our company.

Career Growth

We believe in developing our employees from within. This position can provide a pathway toward Inside Sales or other Sales opportunities for employees who demonstrate strong customer service, product knowledge, communication skills, and sales potential. You will have the opportunity to learn our products, understand our customers, and develop the skills needed to advance within the company.

What We Offer

• Full-time, salaried position
• $40,000–$50,000 annual salary
• Monday–Friday schedule
• Comprehensive health, dental, and vision benefits
• 401(k) with company match
• Paid time off and holiday pay
• Opportunities for professional growth and advancement
• Collaborative, in-office team environment
• Opportunity to work with leading golf simulator technology and products

The Indoor Golf Shop provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.