Technical Support Specialist (Full Time)

Pebble Beach; Pebble Beach (CA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Competitive pay $30/hour

Health benefits and wellness program

401(k) retirement plan with company匹配

Employee discounts at Pebble Beach

Job summary

Pebble Beach Company is seeking a Technical Support Specialist to provide first-line technical support on-site and by phone across our operations. You will install, configure, and maintain hardware and software, document troubleshooting steps, and contribute to the knowledge base.

You will handle tickets, assist during field visits, and ensure all processes are well-documented and compliant with safety policies.

Qualifications

• 1 year of help desk or technical support experience.
• Excellent problem-solving abilities and communication skills.
• Must have strong attention to detail.
• Good at conveying complex ideas and likes to solve technical challenges.
• Must be a self-motivated team player.
• A passion for technology and world class customer service.
• Enjoys learning new technologies.
• Valid California driver's license with less than 2 points.

Responsibilities

• Diagnose and correct software problems, including user errors, configurations errors, and bugs.
• Diagnose and repair hardware; including printers, computers, terminals, and communication devices.
• Perform routine preventive maintenance, as scheduled.
• Create, assign, and track tickets for escalated tickets to the rest of the IT team.
• Document key troubleshooting processes. Develop technical documentation for employees.
• Contribute to and maintain the knowledge base.
• Organize assets, systems, and documentation.
• Install, upgrade, configure, and maintain hardware/software.
• Maintain organization and inventory of lab, shed and related areas.
• Complete projects assigned by manager on time.
• Answer first level support calls – logging all requests into the service desk ticketing system.
• Offer service and customer assistance during field visits.
• Manage all on-site installation, maintenance, and repairs to ensure proper documentation of all related processes.
• Work independently to provide first line technical support.
• Must be able to work weekends and after-hours support on a rotational basis as needed.
• Other tasks as assigned by manager.
• Comply with all Pebble Beach Company safety and health policies and procedures.

Skills

Help desk experience

Problem solving

Attention to detail

Communication skills

Team player

Tools

Windows 10

MS Office

SCCM

Avaya phones

Job description

• Job Category Corporate, Information Technology

The Technical Support Specialist will provide first line technical support (on-site and by phone) for all Pebble Beach Company business operations and corporate functions. This person will also assist with creating technical documentation and work with our knowledge base. They are also responsible for installing, configuring, and maintaining all the technology (hardware and software) for the divisions of the Pebble Beach Company.

Company Background:

PebbleBeach Company, (“PBC” or “The Company”)headquarteredin Pebble Beach, California, owns andoperatesthe world-famous PebbleBeachResorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay, and Casa Palmero. The Company alsooperatesfive renowned golf courses: Pebble Beach Golf Links,homeof the 2027 U.S. Open,Spyglass Hill Golf Course,The Links at Spanish Bay, Del Monte Golf Course, andthe Tiger Woods designed short course,The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at PebbleBeach,Forbes Five-Star certified since 2014,Pebble Beach Golf Academy & Practice Facility, and a diverse offering of culinary and retail experiences. PBC annually hosts premier events such as the Pebble Beach Concoursd’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship.

• Diagnose and correct software problems, including user errors, configurations errors, and bugs.
• Diagnose and repair hardware; including printers, computers, terminals, and communication devices.
• Perform routine preventive maintenance, as scheduled.
• Create, assign, and track tickets for escalated tickets to the rest of the IT team.
• Document key troubleshooting processes. Develop technical documentation for employees.
• Contribute to and maintain the knowledge base.
• Organize assets, systems, and documentation.
• Install, upgrade, configure, and maintain hardware/software.
• Maintain organization and inventory of lab, shed and related areas.
• Complete projects assigned by manager on time.
• Answer first level support calls – logging all requests into the service desk ticketing system.
• Offer service and customer assistance during field visits.
• Manage all on-site installation, maintenance, and repairs to ensure proper documentation of all related processes.
• Work independently to provide first line technical support.
• Must be able to work weekends and after-hours support on a rotational basis as needed.
• Other tasks as assigned by manager.
• Comply with all Pebble Beach Company safety and health policies and procedures.

Absolutely Required Skills:

• 1 year of help desk or technical support experience.
• Excellent problem-solving abilities and communication skills.
• Must have strong attention to detail.
• Good at conveying complex ideas and likes to solve technical challenges.
• Must be a self-motivated team player.
• A passion for technology and world class customer service.
• Enjoys learning new technologies.
• Valid California driver's license with less than 2 points.

Familiarity with the Following is a Plus:

• Windows 10 and MS Office suite experience.
• Imaging and deploying software with Microsoft SCCM.
• Configure and setup of Avaya Phones.
• Experience working with Point of Sale (POS).
• Experience with ticketing system.
• Cable tracing and punching down.

Why work for Pebble Beach Company:

• Competitive Pay: $30.00/hour.
• Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
• Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
• We encourage YOU to be our guest . You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
• Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
• Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
• Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.