Technical Support Engineer, Field - UK Remote

Formlabs; London (KY); Hybrid; USD 73,000 - 99,000; Full time

Benefits offered by this job

Shares in the company

Overtime payment eligibility

Learning and development budget

Free 3D print

Fun team events

Job summary

Formlabs is seeking a Field Technical Support Engineer to be the face of the company across the UK/Ireland region. The role requires traveling 80%+ and delivering on-site installation, training, and maintenance of 3D printing systems.

You will train customers, perform diagnostics, and support mission-critical projects across multiple industries, including startups and established leaders alike.

Responsibilities

• Equipment installation, travel to customer sites to install, commission and calibrate 3D printing systems.
• Conduct on-site user training for new and existing customers on machinery, software and maintenance.
• Perform live product demonstrations to ensure customer teams are up to speed.
• Act as a deployable resource for on-site break-fix and maintenance with rapid response.
• Schedule preventative maintenance and service warrantied customers within target timelines.
• Troubleshoot electromechanical issues to achieve single-visit resolutions and minimize downtime.
• Manage travel logistics and document installations, trainings and repairs in Salesforce.

Job description

Do you want to change how the world creates?

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.

As the dedicated Field Technical Support Engineer for Formlabs, you will be the primary technical point of contact and face of our company across the UK&Ireland region. This is a role where you will be traveling 80% or more of the time.

You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.

We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.

The Challenge:

• Installation & Customer Training (On-Site)
  • Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.
  • User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance.
  • Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.

• Break-Fix & Maintenance (On-Site)
  • Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs.
  • Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window.
  • Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve "single visit resolutions" to minimize travel and downtime.

• Logistics & Reporting
  • Visit Volume: Execute a high volume of activity.
  • Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time.
  • Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.

Your Profile:

• You are based in London/Manchester/Dublin (highly preferred due to hub connectivity).
• You are energized by travel and willing to be on the road 80%+ of the time. We pay for your time spent traveling, and this position is eligible for overtime.
• You have a strong technical background (electromechanical/hardware) and the soft skills required to teach others how to use that technology.
• Fluency in English (C1-C2). You can explain complex technical concepts simply and effectively.
• Valid driver’s license (B) is required.

Bonus Skills:

• Fluency in German/French
• Passion for 3D printing and emerging technologies
• Experience in rapidly-growing startup environments

Our Perks:

• Shares in the company (we're a double unicorn company!)
• Overtime payment eligibility
• Learning and development budget
• Free 3D print
• Fun team events

We build amazing things. Come join us!

Help us build an inclusive community that will change the face of 3D printing. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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