Technical Support Specialist — Linux/Windows & Networking

Fullsteam; United States; Remote; USD 27,000 - 44,000; Full time

Job summary

ISI Software, part of the Fullsteam organization, is a leading provider of business management and billing software solutions for the fast lube industry. The position provides timely, friendly and accurate technical assistance to customers, with remote support for hardware, software, and networking components.

You will diagnose and resolve issues, respond to inquiries by phone and email, document cases, and contribute to knowledgebase while delivering exceptional customer experience.

Qualifications

• High School Diploma or equivalent.
• Two years of technical support and customer-facing experience.
• Proficient troubleshooting in Linux and Windows environments.

Responsibilities

• Provide technical assistance: Respond to user inquiries, troubleshoot issues, and guide users on resolving problems.
• Handle customer inquiries: Take ownership of calls, emails, and other requests courteously.
• Case ownership and management: Prioritize and manage backlog, follow up with customers promptly.
• Diagnose and Troubleshoot: Identify root causes and implement solutions.
• Document and elevate: Maintain records and escalate complex issues as needed.
• Provide training: Assist users in understanding software and hardware.
• Maintain knowledgebase: Contribute to documentation of solutions and best practices.
• Communicate effectively: Explain technical concepts clearly to all users.
• Provide exceptional customer support: Ensure positive customer experiences.

Skills

Technical Proficiency

Problem Solving

Communication

Customer Service

Documentation

Time Management

Adaptability

Performance Monitoring

MS Office

Salesforce

Education

High School Diploma or equivalent

Tools

Linux

Windows

Networking

Job description

ISI Software, part of the Fullsteam organization, is a leading provider of business management and billing software solutions for the fast lube industry. The position provides timely, friendly and accurate technical assistance to customers, with remote support for hardware, software, and networking components.

You will diagnose and resolve issues, respond to inquiries by phone and email, document cases, and contribute to knowledgebase while delivering exceptional customer experience.