Technical Support Specialist - First Line Customer Care

Twin Lakes; Livingston (TN); Vor Ort; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Matching 401k

Paid Time Off

Medical, Dental, and Vision Insurance

Disability Insurance

Zusammenfassung

Twin Lakes in Tennessee is seeking a Technical Support Representative to be the first line of support for customers in a dynamic call center environment. You will troubleshoot technical issues, handle service tickets, emails and calls, and collaborate with technicians to deliver seamless account support and guidance.

Ideal candidates have strong communication, adapt quickly, and can multitask in a fast-paced team setting while delivering excellent customer experiences.

Qualifikationen

• Must have a High School diploma or equivalent; IT certifications and technical support experience are preferred.
• Knowledge of personal computer usage and basic IT concepts.
• Proficiency with Windows, Office, macOS, mobile devices, networking components, remote access software, and antivirus tools.

Aufgaben

• Provide technical assistance to answer questions or resolve problems via phone, email or chat.
• Assist with installation and testing of customer premise equipment.
• Utilize diagnostic tools and product schematics to resolve customer issues.
• Monitor Network Management Systems to proactively identify and resolve issues.
• Perform required record-keeping as directed.

Kenntnisse

Problem solving

Communication

Teamwork

Technical basics

Multi-tasking

Ausbildung

High School diploma

IT certifications

Tools

Microsoft Windows

Office

macOS

Networking concepts

Remote access software

Antivirus software

Jobbeschreibung

Twin Lakes in Tennessee is seeking a Technical Support Representative to be the first line of support for customers in a dynamic call center environment. You will troubleshoot technical issues, handle service tickets, emails and calls, and collaborate with technicians to deliver seamless account support and guidance.

Ideal candidates have strong communication, adapt quickly, and can multitask in a fast-paced team setting while delivering excellent customer experiences.