Technical Support Specialist - Fast, End-to-End Help

H&R Block; Missouri; On-site; USD 25,000 - 39,000; Full time

Job summary

H&R Block is seeking a Support Specialist to serve as the single point of contact for technical support across the enterprise. You will coordinate between customers and Technology Services teams, using software tools to resolve and track incidents, while maintaining ownership and urgency in delivering solutions.

You will monitor requests, communicate with customers, and perform end-to-end resolutions. This role requires a high school diploma and at least one year of related experience, with

Qualifications

• High school diploma or equivalent required.
• 1 year minimum related work experience.

Responsibilities

• Provide technical support via phone, email, and chat to internal and external customers.
• Remote control desktops to resolve issues.
• Follow procedures to resolve inquiries and ensure customer satisfaction.
• Document and track customer contacts using incident handling and escalation procedures.
• Maintain up-to-date knowledge of supported products.

Education

High school diploma or equivalent

Job description

H&R Block is seeking a Support Specialist to serve as the single point of contact for technical support across the enterprise. You will coordinate between customers and Technology Services teams, using software tools to resolve and track incidents, while maintaining ownership and urgency in delivering solutions.

You will monitor requests, communicate with customers, and perform end-to-end resolutions. This role requires a high school diploma and at least one year of related experience, with