Field Operations Specialist: Rapid Resolution & Support

H&R Block; Missouri; On-site; USD 22,000 - 33,000; Full time

Job summary

H&R Block is seeking a Field Operations Representative to support field associates and leaders by resolving operational inquiries and processing transactions with accuracy. The role emphasizes cross-functional collaboration, thorough documentation, and proactive communication to ensure service levels are met in a fast-paced environment.

Ideal candidates will have an Associate’s degree in Business or related field, at least 3 years of relevant experience, and strong communication and

Qualifications

• Associate’s degree or equivalent
• 3 years of experience in relevant roles
• Advanced oral, written, and interpersonal communication skills
• Strong critical thinking, collaboration, and continuous improvement mindset

Responsibilities

• Serve as the primary point of contact for field associates and leaders, providing timely support and resolution for operational inquiries.
• Research, troubleshoot, and resolve routine operational issues while ensuring excellent customer service.
• Execute standardized operational transactions accurately and efficiently in accordance with established procedures.
• Maintain detailed and accurate case documentation, including actions taken, resolutions, and follow-up activities.
• Provide proactive communication and ongoing status updates to stakeholders throughout the resolution process.
• Collaborate with cross-functional business partners to address operational requests and support business continuity.
• Monitor and meet service level expectations while managing multiple priorities in a fast-paced environment.
• Escalate complex, non-standard, or high-impact issues through appropriate channels for further review and resolution.
• Develop and maintain expertise in assigned operational processes, systems, and workflows.
• Identify opportunities to improve operational efficiency and contribute to a consistent support experience across the organization.
• Ensure compliance with company policies, procedures, and operational standards.
• Support a positive experience for field associates and leaders by delivering professional, responsive, and solutions-focused service.

Education

Associate’s degree in Business, Management, or related area

Job description

H&R Block is seeking a Field Operations Representative to support field associates and leaders by resolving operational inquiries and processing transactions with accuracy. The role emphasizes cross-functional collaboration, thorough documentation, and proactive communication to ensure service levels are met in a fast-paced environment.

Ideal candidates will have an Associate’s degree in Business or related field, at least 3 years of relevant experience, and strong communication and