Tech Support Specialist – End-to-End Customer Resolution

H&R Block, Inc.; Northern (KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life and work support

Job summary

H&R Block, Inc. is seeking a Support Specialist to act as a single point of contact for technical support across the enterprise. You will liaise with customers, Technology Services, management, and business units to resolve incidents and deliver timely solutions.

The role emphasizes end-to-end ownership, monitoring requests, clear communication, and delivering urgent resolutions while maintaining product knowledge and contributing to a high-performing culture.

Qualifications

• High school diploma or equivalent.
• 1 year minimum related work experience.

Responsibilities

• Provide technical support by phone, email, and chat with customers; identify resolutions.
• Remote control desktops to resolve technical issues.
• Follow procedures to resolve inquiries and ensure customer satisfaction.
• Handle communications using incident handling, escalation, and quality measures.
• Document and track customer contacts in software systems.
• Adapt to changes in user demands, environment, and processes.
• Maintain working knowledge of supported products.
• Perform other duties as assigned.

Skills

Technical support

Remote desktop

Customer service

Incident documentation

Adaptability

Communication

Education

High school diploma or equivalent

Job description

H&R Block, Inc. is seeking a Support Specialist to act as a single point of contact for technical support across the enterprise. You will liaise with customers, Technology Services, management, and business units to resolve incidents and deliver timely solutions.

The role emphasizes end-to-end ownership, monitoring requests, clear communication, and delivering urgent resolutions while maintaining product knowledge and contributing to a high-performing culture.