Line Service Technician

Cirrus; Kissimmee (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) Plan

Employer-Paid Coverages

Comprehensive Health Coverage

Free Health Tracking

PTO

Employee Referral Bonus

Career Development

Exclusive Discounts

Community & Engagement

Job summary

Cirrus is seeking a Line Service Technician in Kissimmee, Florida to provide an exceptional aviation experience. This role focuses on guest service, ensuring aircraft are ready and well-presented, and maintaining high safety standards.

Candidates should have a high school diploma, excellent customer service skills, and the ability to work independently and as part of a team. Weekend work is required.

Benefits include health coverage, 401(k) matching, and opportunities for career development.

Qualifications

• Excellent customer service and written and verbal communication skills required.
• Teamwork and independent work capabilities.
• Weekend work will be required.
• Valid driver’s license.

Responsibilities

• Provide the highest level of safety and service in a dynamic work environment.
• Marshall incoming aircraft and welcome guests.
• Assist guests with luggage and refreshments.
• Park and secure aircraft appropriately.
• Oversee aircraft readiness for guests.
• Maintain fueling and customer records in CRM software.

Skills

Customer service

Communication skills

Microsoft Word

Microsoft Excel

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Access

Microsoft Outlook

Job description

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA‑certified whole‑airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed 16 million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft.

Job Summary

The Cirrus Aircraft Line Service Technician ensures every guest receives excellent service by providing a safe, clean, welcoming and comfortable aviation experience. The role participates in fueling and servicing aircraft, while also accommodating other guests’ needs and adhering to the Cirrus Service Culture Handbook. Secondary duties include assisting Flight Operations with fleet administrative duties such as aircraft tracking, scheduling, maintenance tracking, inventory tracking and supply ordering.

Duties and Responsibilities / Essential Functions

• Provide the highest level of safety and service possible in a dynamic and challenging work environment.
• Marshall incoming aircraft and provide a warm welcome to guests.
• Assist guests with luggage, provide refreshments, and record guests’ needs in a professional manner.
• Park and secure aircraft as appropriate after guests’ needs have been met.
• Oversee every aspect of aircraft readiness for guests and Flight Operations personnel. Detail aircraft, service fluids, oxygen, and tires. Update aircraft databases and provide assistance with flight data subscriptions. Ensure aircraft are climate‑controlled and provide departure amenities for guests in a timely manner.
• Monitor and amend SR2X and SF50 ferry departure schedule as required to maintain efficient flight operation schedule.
• Adjust pilot schedules as needed to accommodate variety of flight operations requests.
• Operate, maintain, and detail fuel trucks, aircraft tugs, and company vehicles.
• Maintain fueling and customer records in CRM software.
• Assist with aircraft departure preparation.
• Organize and maintain Line and Flight Operations equipment inventory.
• Assist with general cleaning of Cirrus facilities.
• Perform other duties as requested, directed or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school or equivalent combination of education and experience is required.
• Excellent customer service and written and verbal communication skills required.
• Proficient in Microsoft Word, Excel, Access, and Outlook.
• Teamwork and independent work capabilities.
• Weekend work will be required.
• Valid driver’s license.

Competencies

• Excellent written and verbal communication skills.
• Knowledge of various computer software applications (Word, Excel, Access, PowerPoint).
• Technical skills: provides accurate, neat, and thorough work; pursues training and professional development; and strives to continuously build knowledge & skills and share expertise with others.
• Continuous Improvement: Generates and uses creative ideas to improve processes and services; adapts to change, works in an organized manner, uses time efficiently; and displays a positive outlook.
• Dependability/Initiative: Assumes ownership of actions; follows instructions, offers ideas, and follows through on commitments; volunteers readily and offers to help and assist when work is complete; and commits to additional hours when necessary.
• Attendance: Punctual; observes appropriate break and meal periods; acceptable attendance record; properly utilizes time clocks & time off request forms.
• Organizational Support: Supports organizational goals, objectives, and values; adheres to all company policies and procedures; observes safety and security procedures; 6S (sort, straighten, shine, standardize, sustain, safety).

Ensures Exceptional Customer Service

• Energizes the Cirrus Service Essentials.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Anticipates guests' needs and responds promptly.
• Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.

Benefits

• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• PTO: 100 hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.