Technical Support Specialist - Draper, UT

Wasatch Property Management, Inc.; Draper, Northern (UT, KY); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

PTO & holidays

401(k) match

Child care aid

Life Insurance

Health Insurance

Vision Insurance

Dental Insurance

Disability Insurance

HSA & planning

Job summary

ProdataKey is a Utah-based technology company seeking a Technical Support Specialist in Draper to support dealers with hardware, networking, and software issues. You will troubleshoot complex systems, document case notes, and contribute to knowledge articles.

The role requires strong communication, a passion for technology, and the ability to work full-time in an office environment. Prior experience with access control or security systems is a plus.

Qualifications

• Proven technical skills.
• Computer proficiency.
• Proficient in basic office software (Microsoft and Google Suite).
• Ability to work full-time in an office environment.

Responsibilities

• Inbound dealer support via calls, chat, and email with first contact resolution.
• Diagnose hardware, networking, and software issues for dealers and users, document notes, report defects.
• Authorize and process RMAs following company guidelines.
• Document notes in Salesforce and keep knowledge articles up to date.

Skills

Technical skills

Computer proficiency

Microsoft Suite

Google Suite

Tools

Salesforce

Jira

Zendesk

PDK.io

Job description

Ready to work in an exciting environment with a great close-knit team? ProdataKey is a growing Utah technology company. We have an immediate need for a Technical Support Specialist in our support center providing support to ProdataKey dealers. Ideal Candidates have a genuine passion for technology, exceptional troubleshooting skills with complex systems, strong communication skills and the ability to think quickly.

Proven experience in installing or troubleshooting access control, security, surveillance, automation, commercial door hardware, low voltage wiring, and networking makes you a strong candidate but is not required.

Responsibilities

• Inbound Dealer Support: Answer incoming technical support calls, chat, and email inquiries, with a goal of first contact resolution.
• Troubleshooting: Diagnose hardware, networking, and software issues supporting PDK dealers and system users, document detailed case notes, and report defects for product engineering.
• RMA Processing: Authorize and process Return Merchandise Authorizations (RMAs) following company guidelines.
• Documentation: Document clear and detailed notes in Salesforce, report found defects, and update internal and dealer-facing knowledge articles.

Minimum Requirements

• Proven technical skills
• Computer proficiency
• Proficient in basic office software such as Microsoft and Google Suite products
• Ability to work full time in an office environment

Preferred Experience

• Install or Troubleshooting of: Low voltage wiring, Networking, Access control, Commercial automation, Security, Commercial door hardware

Software experience in:

• Salesforce
• Jira
• Zendesk
• PDK.io

Benefits

• PTO, holiday and sick leave
• 401(k) with match
• Child care assistance
• Life Insurance
• Health Insurance
• Vision Insurance
• Dental Insurance
• Disability Insurance
• Financial Planning Health Saving Account

About ProdataKey

ProdataKey (PDK) is an award-winning manufacturer and provider of cloud-based security solutions for the commercial environment. Through our advanced technology and easy-to-use software, we help protect life and property around the globe. ProdataKey’s family-like atmosphere is built around trust and candor towards our employees, with a focus on constant improvement. Experimentation without fearing failure leads to a culture of teamwork and innovation. PDK’s unique culture is filled with friendship, mentorship, snacks, ping-pong, and so much more.

Pay Rate Type

Hourly