Technical Support Specialist — Build Scalable Customer Care

Nicely Co.; Tulsa (OK); On-site; USD 38,000 - 55,000; Full time

Job summary

Nicely Co. is seeking a Technical Support Specialist to strengthen timely customer care, accurate troubleshooting, and empathetic communication. The role involves turning company priorities into clear, dependable work and partnering across functions as the company scales.

As an early-stage company, you will help create processes and internal systems, demonstrate sound judgment, and communicate tradeoffs with appropriate autonomy. Responsibilities may evolve with growth.

Qualifications

• Experience delivering timely customer care and accurate troubleshooting.
• Ability to document decisions, plans, and outcomes clearly.
• Proven judgment and ownership in dynamic, early-stage environments.
• Strong written and verbal communication with cross-functional partners.

Responsibilities

• Own day-to-day work across timely customer care, accurate troubleshooting, empathetic communication, escalation, documentation, and service improvement.
• Translate the priorities of the Technical Support Specialist role into documented plans, decisions, and measurable outcomes.
• Build lightweight, repeatable processes that fit an early-stage company and can mature over time.
• Collaborate across functions to resolve dependencies and deliver complete outcomes.
• Identify risks early, recommend proportionate solutions, and escalate consequential decisions.
• Maintain accurate documentation and handle company, customer, and employee information responsibly.
• Use relevant evidence and feedback to improve quality, efficiency, and stakeholder experience.
• Communicate progress, constraints, priorities, and results clearly to affected teammates.

Skills

Timely customer care

Troubleshooting

Empathetic communication

Documentation

Service improvement

Ownership

Clear communication

Job description

Nicely Co. is seeking a Technical Support Specialist to strengthen timely customer care, accurate troubleshooting, and empathetic communication. The role involves turning company priorities into clear, dependable work and partnering across functions as the company scales.

As an early-stage company, you will help create processes and internal systems, demonstrate sound judgment, and communicate tradeoffs with appropriate autonomy. Responsibilities may evolve with growth.