Technical Support Specialist-British Columbia

Umano Medical; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

Umano Medical is seeking a dedicated field service professional to perform repairs and preventive maintenance at customer sites across the United States. You will handle service requests, train technicians when needed, and ensure customer satisfaction from entry to resolution.

You will collaborate with engineering and other departments to share feedback, maintain accurate documentation, and support planning of technician workloads while advancing your career within a dynamic, trusted team.

Qualifications

• Bachelor’s or higher in a related field or equivalent combination of experience/training.
• Strong problem-solving skills and analytical thinking.
• Ability to read and interpret technical drawings.
• Experience in after-sales service or customer support.
• Hands-on experience in product repair and technical support.
• Proficiency with Microsoft Office Suite and Outlook.
• Willingness and ability to travel as required.

Responsibilities

• Perform repairs or preventive maintenance on our products at our various customers' sites.
• Participate in training of service technicians and technical personnel in hospitals.
• Handle customer service requests, including complaints, with proper documentation.
• Process orders for parts or service.
• Follow up with customers from request to completed repair and satisfaction.
• Document all service cases and communicate with engineering.

Skills

Problem solving

Analytical thinking

Reading drawings

After-sales service

Product repair

MS Office

Willingness to travel

Education

DEC or Bachelor's degree

Job description

Do you dream of a job that allows you to develop your full potential? Would you like to join a dynamic and passionate team? Umano Medical is waiting for you. Join an ambitious team that thrives on opportunities to learn, excel and innovate.

Responsibilities

• Perform repairs or preventive maintenance on our products at our various customers' sites
• Participate in the training of service technicians, and when required, technical personnel in the hospitals
• Handle customer service requests, including complaints. (Process, tools and documentation)
• Process orders received for parts or service for Umano Medical products
• Follow up with the customer from request entry to completed repair, to customer satisfaction
• Follow up on the documentation of all service cases or service requests
• Ensure that the engineering department is informed of all relevant issues and information received from customers regarding products
• Collaborate with other departments in different projects (in reference to the after-sales service)
• Collaborate in the implementation, updating and respect of the different instructions and procedures
• Support the customer relations manager in planning the work of the technicians and service clerks
• Support technicians, service clerks and subcontractors at the technical level
• Follow up and analyze the parts inventory Life at Umano Medical
• Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.

Requirements

• DEC or Bachelor's degree in a related field, or any combination of relevant experience and training
• Strong problem-solving skills and analytical thinking
• Ability to read and interpret technical drawings
• Experience in after-sales service or customer support
• Hands-on experience in product repair and technical support
• Proficiency with Microsoft Office Suite and Outlook
• Willingness and ability to travel as required

Join a committed and dynamic team within a rapidly growing company. Human connection truly comes first here, and you'll feel it from day one.

Come and experience something that goes far beyond medical equipment!