Technical Support Specialist — AWS Logs & Payment Modules

SensePass Ltd.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading payment solutions provider in the United States is seeking a Technical Support Specialist. In this role, you will serve as the main technical contact for global merchants, troubleshooting issues, analyzing logs, and ensuring seamless integrations with the SensePass gateway. Ideal candidates are experienced in technical support, possess Jira proficiency, and are capable of independent task management in a remote setting. This unique opportunity offers the chance to enhance the merchant experience significantly.

Qualifications

• Proven experience in technical support or QA with complex software.
• Hands-on experience managing tickets in Jira or similar.
• Ability to understand API flows and tech instructions.

Responsibilities

• Provide high-level technical support via Zoom, email, and phone.
• Serve as the link between customer needs and technical teams.
• Investigate technical issues by analyzing logs and performance.
• Work according to structured methodologies for consistency.
• Manage your workflow using Jira and prioritize tasks effectively.
• Help merchants integrate with the SensePass gateway.

Skills

Technical Problem-Solver

Jira Proficiency

Highly Organized

Analytical Mindset

Interpersonal Skills

Cloud Proficiency (AWS)

Autonomy

Tools

Jira

AWS

Oracle NetSuite

Microsoft Dynamics 365 (D365)

Job description

A leading payment solutions provider in the United States is seeking a Technical Support Specialist. In this role, you will serve as the main technical contact for global merchants, troubleshooting issues, analyzing logs, and ensuring seamless integrations with the SensePass gateway. Ideal candidates are experienced in technical support, possess Jira proficiency, and are capable of independent task management in a remote setting. This unique opportunity offers the chance to enhance the merchant experience significantly.