Payments Tech Operations Lead

SensePass Ltd.; United States; Hybrid; USD 60,000 - 80,000; Full time

Job summary

SensePass Ltd. is looking for a Technical Operations Specialist to manage the onboarding of new clients and oversee complex integration projects. This role serves as the key link between clients and the internal teams, ensuring operational processes run smoothly and building strong relationships with merchants.

The ideal candidate will excel in project management and possess excellent technical problem-solving abilities. They should thrive in a customer-facing capacity and demonstrate outstanding organizational skills.

Qualifications

• Proven track record in project management and technical support in B2B SaaS or fintech.
• Strong analytical mindset and ability to troubleshoot complex issues.
• Exceptional ability to manage multiple overlapping projects and prioritize tasks.
• Outstanding communication skills for explaining concepts to non-technical stakeholders.
• Self-starter thriving in fast-paced environments.

Responsibilities

• Drive technical onboarding of new clients through API configurations.
• Manage end-to-end ownership of client implementations and technical initiatives.
• Act as the central hub between teams to clear integration blockers.
• Build strong relationships with clients and address their needs promptly.
• Design and document operational workflows and SOPs.

Skills

Project management

Technical problem-solving

Interpersonal skills

Documentation skills

Customer advocacy

Tools

Oracle NetSuite

Microsoft Dynamics 365

Job description

SensePass Ltd. is looking for a Technical Operations Specialist to manage the onboarding of new clients and oversee complex integration projects. This role serves as the key link between clients and the internal teams, ensuring operational processes run smoothly and building strong relationships with merchants.

The ideal candidate will excel in project management and possess excellent technical problem-solving abilities. They should thrive in a customer-facing capacity and demonstrate outstanding organizational skills.