Technical Support Specialist

Momcozy; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading health products company in the United States is seeking an HR Manager to manage technical inquiries and provide support in both English and Chinese. The ideal candidate should have a bachelor's degree, excellent communication skills, and experience in technical support. Responsibilities include troubleshooting, writing documentation, and coordinating resources. This full-time role offers opportunities in a dynamic environment.

Qualifications

• Bachelor’s degree or higher, preferably in Computer Science, Electronics, English, International Trade.
• Excellent English skills; proficiency in Spanish is a plus.
• Basic knowledge of computer hardware/software; prior technical support experience preferred.

Responsibilities

• Handle technical inquiries from overseas customers and troubleshoot products.
• Write and update technical documentation.
• Coordinate resources to provide technical support.
• Document work activities and optimize services.

Skills

Technical support

English proficiency

Communication skills

Learning ability

Bilingual (English and Chinese)

Education

Bachelor’s degree or higher in relevant fields

Job description

HR Manager @ Momcozy | Master’s in Communication

1. Job Responsibilities

• Handle technical inquiries from overseas customers (primarily in English and Chinese, with some minor languages), resolve issues related to the installation, operation, and troubleshooting of breast pumps and other products; escalated complex issues to R&D and follow up on feedback.
• Participate in writing/updating English technical documentation (manuals, FAQs, etc.), and compile typical issues to build a knowledge base.
• Coordinate internal and external resources, relay customer needs, and provide technical support to assist sales.
• Document work activities and regularly summarize and optimize services.

2. Qualifications

• Bachelor’s degree or higher, preferably in Computer Science, Electronics, English, International Trade, or related fields.
• Excellent English listening, speaking, reading, and writing skills; proficiency in Spanish or other minor languages is a plus.
• Basic knowledge of computer hardware and software, familiarity with Windows systems; prior experience in technical support is preferred; strong learning ability.
• Patient, responsible, with good communication skills and stress resistance.

Seniority level

Associate

Employment type

Full-time

Job function

Consulting and Customer Service

Industries

Retail Health and Personal Care Products and Hospitals and Health Care