Technical Support Specialist

OSTechnical; Tustin (CA); On-site; USD 52,000 - 66,000; Full time

Job summary

OSTechnical is seeking a dedicated Technical Support Specialist to join our fast-paced team in California. This hands-on role will support end users with desktop deployments, hardware setup, troubleshooting, and day-to-day IT operations, including remote users.

The ideal candidate will have experience with Azure provisioning and Microsoft 365 administration (Exchange Online, SharePoint), strong desktop support skills, and excellent customer service.

Qualifications

• Azure provisioning and user management experience preferred.
• Experience with Microsoft 365 Admin Center including Exchange Online and SharePoint.
• Strong desktop support and troubleshooting experience.
• Excellent problem-solving and customer service skills.

Responsibilities

• Image and deploy computers
• Phone support as well as deskside support
• Set up and configure user workstations
• Provide Audio/Visual (AV) support
• Ship, receive, and inventory computer equipment
• Move and install IT equipment as needed
• Troubleshoot hardware, software, and end-user issues
• Support day-to-day desktop and IT operations

Skills

Azure administration

Microsoft 365 Admin

Exchange Online

SharePoint

Desktop support

Customer service

Job description

We are seeking a dedicated Technical Support Specialist to join an exciting, fast-paced organization. This is a hands-on role supporting end users with desktop deployments, hardware setup, troubleshooting, and day-to-day IT operations as well as supporting remote end users. The ideal candidate is a motivated self-starter who enjoys solving problems, works well in a dynamic environment, and is eager to learn

Responsibilities

• Image and deploy computers
• Phone support as well as deskside support
• Set up and configure user workstations
• Provide Audio/Visual (AV) support
• Ship, receive, and inventory computer equipment
• Move and install IT equipment as needed
• Troubleshoot hardware, software, and end-user issues
• Support day-to-day desktop and IT operations

Preferred Skills & Qualifications

• Microsoft Azure – if have done provisioning, user management, or general Azure administration. Ideally must have some exposure
• Microsoft 365 Administration preferred, including
• Exchange Online
• Microsoft 365 Admin Center
• SharePoint
• Strong desktop support and troubleshooting experience
• Excellent problem-solving and customer service skills

Certifications:

At least one of the following certifications is preferred

• CompTIA A+
• Network+
• Security+

What We're Looking For:

• Hard-working and dependable
• Fast learner with a positive attitude
• Self-motivated and proactive
• Able to think on your feet and make sound decisions
• Thrives in a fast-paced environment
• Strong communication and interpersonal skills