Advanced Technical Service Associate

Datrose; Scottsdale (AZ); On-site; USD 39,000 - 48,000; Full time

Job summary

Datrose in Scottsdale, AZ is seeking an Advanced Technical Service Associate for an 18-month contract supporting Defense-Aerospace clients. The role is contractor-based, offering up to $35/hr on a W2 with no benefits, and requires a SECRET clearance at hire.

You will provide technical support to field engineers and product teams, diagnose and troubleshoot complex systems, report issues to design and software engineering, and assist in customer installations and training.

Qualifications

• Associate's degree or equivalent plus 3 years of relevant experience.
• Secret clearance required at time of hire.
• Windows environment troubleshooting and security-focused tasks.

Responsibilities

• Provide technical support to field engineers and product teams.
• Diagnose, troubleshoot, repair and debug complex systems.
• Report design/reliability/maintenance issues to engineering.
• Assist with customer installation and training.
• Interact with customers on highly technical systems.

Skills

Security+

IA Certification

Network Management

SQL Server

Software Administration

Troubleshooting

Root Cause Analysis

Customer Service

CA Spectrum One Click

Oracle CRM

Microsoft Terminal Server

HBSS

Anti-Virus

Network Monitoring

Asset Management

Active Directory

Education

Associate degree or equivalent

Tools

CA Spectrum One Click

Oracle CRM

Microsoft Active Directory

Job description

Job Details

Engineering

Advanced Technical Service Associate Scottsdale,AZ Posted:5/22/2026 Job Description

Job ID#: 16092

Job Category: Engineering

Position Type: Contractor

Role: Advanced Technical Service Associate

Client: Defense-Aerospace

Hourly Rate: up to $35/hr W2, non-benefited

Length: 18-month contract (with possible extension)

Location:

Scottsdale, AZ

Clearance: Department of Defense SECRET security clearance is required at time of hire

Description:

• Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
• May be involved in customer installation and training
• Provides support to customer/users where the product is highly technical or sophisticated in nature
• The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level
• software where the user has a technical background
• Provides technical service management and technical support for customer programs
• Assures all repairs are in accordance with company policy and procedure and customer quality requirements

Required and Desired Skills:

• Sec + or other IAII certification required at time of hire
• Network/ IT systems management
• SQL server
• Software administration
• Troubleshooting in a windows environment
• Experience with failure and root cause analysis reporting
• Direct customer service and/or direct customer interaction experience is a plus
• Knowledge of CA Spectrum One Click software suite.
• Experience with Oracle CRM
• Microsoft Terminal Server
• HBSS
• Anti-Virus
• network monitoring tools
• Asset management software
• Microsoft Windows Active Directory tools a big plus
• Support of DoD or DHS systems is desire

Required Education and Experience: Associate's degree or equivalent is required plus a minimum of 3 years of relevant experience.

#Cleared #Clearance #CJ Job Requirements Minimum Security Clearance:

Secret