Technical Support Specialist

Aleo Lighting + Controls; Santa Fe Springs (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Aleo Lighting + Controls is seeking an applications and technical support specialist to assist rep agencies, distributors, contractors, and internal teams with product selection, installation questions, and troubleshooting of lighting-control systems.

Responsibilities include supporting AGi32 layouts, BOM preparation, commissioning guidance, and remote training for reps and customers to ensure design intent, reliability, and compliance with standards.

Qualifications

• Strong Technical Support and Troubleshooting skills for hardware, software, and networked lighting control systems.
• Analytical skills to diagnose issues, interpret technical data, and propose solutions.
• Customer Support and communication skills, with clear follow-through.

Responsibilities

• Serve as the first technical resource for reps, distributors, contractors, and internal teams on product selection and installation questions.
• Recommend luminaire and control solutions for specific applications, including cross-references and value-engineered alternates.
• Support photometric layouts in AGi32 — review inputs, interpret results, and confirm target light levels and uniformity.
• Troubleshoot field issues remotely: dimming, flicker, sensor behavior, and network connectivity.
• Document support cases and resolutions to improve future responses.

Skills

Technical Support

Troubleshooting

Analytical Skills

Customer Support

Communication

Networking basics

Education

Engineering/Tech degree

Tools

AGi32

Bluebeam

Job description

Company Description

Aleo Lighting + Controls is a manufacturer of advanced lighting and wireless control solutions for commercial, industrial, and institutional environments. Through its AleoBlue™ wireless lighting control platform, the company integrates high-performance luminaires with Bluetooth® NLC–based controls to simplify installation and improve building efficiency. Aleo’s systems are designed for speed, scalability, code compliance, and support energy efficiency and future-ready projects. More than a manufacturer, Aleo serves as a strategic partner to specifiers, building owners, and channel partners, adding value throughout the project lifecycle. The company’s purpose, “Connecting Light | People | Spaces,” drives its commitment to intelligent, user-focused illumination solutions.

Role Description

Application & Technical Support

• Serve as the first technical resource for rep agencies, distributors, contractors, and our internal sales and customer service teams on product selection, application, and installation questions.
• Recommend luminaire and control solutions for specific applications, including competitor cross-references and value-engineered alternates.
• Support photometric layouts in AGi32 — review inputs, interpret results, and confirm designs meet target light levels and uniformity.
• Troubleshoot field issues remotely: dimming and flicker, sensor behavior, driver faults, and network connectivity.
• Document support cases, resolutions, and recurring issues so the answer exists the next time someone asks — and so patterns get back to engineering and production.
• Build control bills of materials (BOMs) from plans, fixture schedules, and customer requirements, scoped to the project's budget.
• Interpret and mark up control layouts in Bluebeam — zones, scenes, sensor placement, and switch locations.
• Prepare devices, documentation, and project files ahead of commissioning, and guide field teams through provisioning, zoning, scene setup, and sensor binding.
• Deliver product and controls training to reps, distributors, and customers, typically remotely.

Product & Documentation

• Maintain certification and compliance documentation (UL, DLC, Title 24, ASHRAE 90.1) and keep product records current.
• Review spec sheets, installation instructions, and marketing materials for technical accuracy before release.
• Support product management: order codes, product data, competitor comparisons, and catalog updates.

Production & Quality Support

• Verify bills of materials and evaluate mechanical and electrical components for new and revised assemblies.
• Develop wiring diagrams and work instructions for the production floor.
• Investigate warranty claims and returns (RGAs), determine root cause, and feed findings back to engineering and production.

Qualifications

• Candidates should possess strong Technical Support and Troubleshooting skills for hardware, software, and networked lighting control systems.
• Candidates should possess solid Analytical Skills to diagnose issues, interpret technical data, and recommend effective solutions.
• Candidates should possess Customer Support and Customer Satisfaction skills, including clear communication, active listening, and professional follow-through.
• Candidates should possess familiarity with lighting, controls, or building automation systems and basic networking concepts (Bluetooth, IP, wireless protocols).
• Candidates should possess excellent written and verbal communication skills and the ability to explain technical concepts to non-technical audiences.
• Candidates should possess strong organizational skills, attention to detail, and the ability to manage multiple support cases simultaneously.
• Relevant experience in technical support, field service, or customer-facing technical roles is preferred; experience in commercial lighting or controls is a plus.
• An associate or bachelor’s degree in engineering, technology, or a related field, or equivalent practical experience, is beneficial.