Technical Support Specialist

Techlink Systems Inc.; Princeton (NJ); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Techlink Systems Inc. is seeking a Technical Support Specialist to join our Princeton-based hybrid team. This role focuses on delivering excellent technical assistance to students, faculty, and staff via phone, chat, and email.

You will diagnose issues, guide users through solutions, and document incidents while collaborating with IT services to resolve complex problems. Familiarity with ITSM platforms, various OS, and networking will help you succeed in a dynamic higher-education environment.

Qualifications

• 2+ years of technical support and customer service experience over phone, chat, and email.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to learn new technologies and adapt to changing needs.
• Excellent communication, organization, and customer service skills.
• Experience with ServiceNow or other ITSM platforms.
• Knowledge of Windows, macOS, Linux, and TCP/IP networking.
• Experience with Active Directory, Azure, or LDAP.
• Experience in higher education.
• Experience with MFA.
• Experience with Gmail and Microsoft 365 email.
• Experience with VPNs and network connection issues.

Skills

Technical support

Customer service

Troubleshooting

Communication

Problem-solving

Tools

ServiceNow

ITSM

Windows

macOS

Linux

TCP/IP networking

Active Directory

Azure

LDAP

Gmail/Google Workspace

Microsoft 365

VPNs

Job description

Job Title: Technical Support Specialist

Location (On-site, Remote, or Hybrid?): Princeton, NJ (Hybrid)

Contract Duration: 6 Months

SKILLS AND EXPERIENCE FOR THE ROLE

Must Have

• 2+ years of technical support and customer service experience over the phone, chat, and email.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to learn new technologies and adapt to changing needs.
• Excellent communication, organization, and customer service skills.

Strong Preference

• Experience with ServiceNow or other ITSM platforms
• Knowledge of Windows, macOS, Linux, and TCP/IP networking.
• Experience with Active Directory, Azure, or LDAP.
• Experience working in higher education
• Experience with second factor or MFA
• Experience with Gmail and Microsoft 365 email
• Experience with VPNs and network connection issues