Technical Support Specialist

Cargotec Corporation; Perrysburg, Northern (OH, KY); Hybrid; USD 55,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

401k match

Paid time off

Job summary

Hiab USA seeks a technically skilled professional to support loader cranes, troubleshoot field issues, and coordinate service solutions with dealers and customers. You will bridge service teams and the factory, driving design improvements and reducing downtime.

The role requires HIAB product knowledge, strong problem solving, teamwork, and US travel. We offer comprehensive benefits and growth opportunities in a dynamic environment.

Qualifications

• High School diploma or equivalent required.
• Technical degree in engineering, communication or quality field; or several years of experience.
• Extensive knowledge of HIAB products, including control systems, hydraulics and electronics, and how cranes integrate into the truck chassis.
• Experience using C-Office platform.
• Proficient in MS Office and web-based applications.
• Team-oriented with strong communication.
• US travel as required.

Responsibilities

• Technical support within the loader cranes business, including troubleshooting, field tests, investigations, and temporary field solutions to limit downtime.
• Report product concerns and improvements in the C-Case portal.
• Assist in reducing warranty spend by understanding root causes and proposing improvements.
• Bi-weekly summary of key activity and follow-up recommendations.
• Ensure positive experience from support requests.

Skills

Team player

MS Office

US travel

Willing to travel (US)

Technical problem solving

Customer service

Education

High School diploma or equivalent

Technical degree (engineering/communication/quality)

Tools

C-Office platform

Job description

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Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Our benefits include

• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Your mission

To support the product lines by coordinating solutions for the Hiab service and sales teams, warranty department, approved dealers, third party service providers, and customers. Act as a communication gateway to the factory for service solutions and design improvements.

Key responsibilities

• Technical support within the loader cranes business (cranes, TMFL, accessories, and installations), including practical problem solving, field tests, technical investigations, propose and evaluate temporary field solutions etc. to limit product down time
• Report product concerns and improvements within the C-Case portal
• Reduce warranty spend by understanding the “why” of failures and proposing improvements as necessary
• Bi-weekly summary of key activity and recommended follow up
• Ensuring positive experience from support requests

What we are looking for

• High School diploma or equivalent required
• Technical degree within engineering, communication or quality field; or several years of experience in a similar position
• Extensive knowledge of HIAB products, including control systems, hydraulics and electronics, as well as how the cranes integrate into the truck chassis
• Experience using C-Office platform
• Proficient in use of computers, email, Microsoft Office Suite (and similar programs), and web-based applications
• Must work well in a team environment
• US travel as required

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

We Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.