Technical Support Specialist

Hiab; Perrysburg (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401k with company match

Paid time off

Company-paid holidays

Tuition reimbursement

Referral Program

Company cell phone / laptop

Job summary

Hiab is the pioneer in smart and sustainable on road load handling solutions. We are seeking a dedicated professional to support our service and sales teams, warranty department, approved dealers, and customers as a communication gateway to the factory for service solutions and design improvements.

Key responsibilities include technical support for loader cranes, field testing and investigations, and reporting.

Qualifications

• Must have a High School diploma or equivalent.
• Technical degree in engineering, communications or quality, or several years of related experience.
• Extensive knowledge of HIAB products, including control systems, hydraulics and electronics.
• Proficient in using computers, email, Microsoft Office Suite and web-based applications.

Responsibilities

• Provide technical support for loader cranes, TMFLs, accessories and installations, including field testing and investigations.
• Report product concerns and improvements via the C-Case portal.
• Help reduce warranty spend by analyzing failures and proposing improvements.
• Bi-weekly summaries of key activities and follow-up actions.
• Ensure a positive experience for customers requesting support.

Skills

Teamwork

Education

High School diploma or equivalent

Technical degree in engineering/communication/quality

Tools

C-Office platform

Job description

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work - we believe in making a difference for our customers to building a better tomorrow. Say Hi! to your next challenge - explore the opportunity.

Our Benefits Include

• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Your mission

To support the product lines by coordinating solutions for the Hiab service and sales teams, warranty department, approved dealers, third party service providers, and customers. Act as a communication gateway to the factory for service solutions and design improvements.

Key Responsibilities

• Technical support within the loader cranes business (cranes, TMFL, accessories, and installations), including practical problem solving, field tests, technical investigations, propose and evaluate temporary field solutions etc. to limit product down time
• Report product concerns and improvements within the C-Case portal
• Reduce warranty spend by understanding the 'why' of failures and proposing improvements as necessary
• Bi-weekly summary of key activity and recommended follow up
• Ensuring positive experience from support requests

What We Are Looking For

• High School diploma or equivalent required
• Technical degree within engineering, communication or quality field; or several years of experience in a similar position
• Extensive knowledge of HIAB products, including control systems, hydraulics and electronics, as well as how the cranes integrate into the truck chassis
• Experience using C-Office platform
• Proficient in use of computers, email, Microsoft Office Suite (and similar programs), and web-based applications
• Must work well in a team environment
• US travel as required

What We Offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

We Are Hiab

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

www.hiabgroup.com