Account Manager

Cargotec Corporation; Perrysburg (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance (company-paid)

401k with company match

Paid time off

Paid holidays

Tuition reimbursement

Referral program

Company device

Job summary

Hiab USA is seeking an experienced Operations Coordinator to support Key Accounts and strategic customers, ensuring seamless day-to-day execution of the customer relationship. You will coordinate orders, deliveries, and service activities, acting as a bridge between internal teams and external partners to maintain smooth workflow.

The role emphasizes accurate customer data in CRM, performance reporting, and identifying process improvements.

Qualifications

• Bachelor's degree or comparable experience in customer service.
• 3+ years of experience in a B2B customer service, sales support or operations coordination role.
• Experience with SAP and Salesforce or similar CRM platform.
• Ability to analyze customer data and prepare clear reports and presentations.

Responsibilities

• Serve as the operational support partner to Key Account Executives for assigned strategic accounts.
• Coordinate equipment orders, delivery schedules, and logistics with internal teams and external partners.
• Work with production, logistics, and order entry teams to resolve delivery or scheduling challenges.
• Ensure service requests, maintenance needs, and operational issues are communicated and addressed effectively.
• Maintain accurate and up-to-date customer information within CRM and internal systems.
• Track and report key customer and internal metrics used to measure account performance and operational success.
• Identify opportunities to improve processes, communication, and operational workflows that impact the key account customer experience.

Skills

Cross-functional collaboration

Strong communication

Data reporting

Education

Bachelor's Degree or comparable experience in Customer Service

Tools

SAP

Salesforce

Job description

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Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Our benefits include

• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Your mission

To support Hiab's Key Accounts and strategic customers by ensuring seamless execution of the day-to-day operational aspects of the customer relationship. Serves as a secondary point of contact for assigned key accounts and is responsible for coordinating internal and external stakeholders throughout the equipment purchase and lifecycle support process. Plays a critical role in managing deliveries, coordinating service activities, maintaining customer data and reporting, and ensuring alignment across Hiab departments to deliver a consistent and high-quality customer experience. Works closely with the Key Accounts Team, Services, Operations, Logistics, and Finance Teams to ensure customer commitments are executed accurately and efficiently.

Key responsibilities

• Serve as the operational support partner to Key Account Executives for assigned strategic accounts
• Coordinate equipment orders, delivery schedules, and logistics with internal teams and external partners
• Work with production, logistics, and order entry teams to resolve delivery or scheduling challenges
• Ensure service requests, maintenance needs, and operational issues are communicated and addressed effectively
• Maintain accurate and up-to-date customer information within CRM and internal systems
• Track and report key customer and internal metrics used to measure account performance and operational success
• Identify opportunities to improve processes, communication, and operational workflows that impact the key account customer experience

What we are looking for

• Bachelors Degree or comparable experience in Customer Service
• Minimum 3 years of experience in a business-to-business customer service, sales support, or operations coordination role
• Experience supporting complex customer accounts, sales operations, or logistics processes
• Experience working within cross-functional teams in an industrial, manufacturing, or equipment environment
• Experience with SAP, and Salesforce or similar CRM platform
• Ability to analyze customer data and prepare clear reports and presentations
• Strong communication and coordination skills across internal teams and external partners

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

We Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.