Junior Technician

Evolving Solution Services; Omaha (NE); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Collaborative team environment

Advancement opportunities

Real-world tech experience

Access to emerging technologies and培训

Job summary

Schrock Innovations in Omaha, NE is seeking a friendly Junior Technician to join our Service Center full-time. This entry-level role offers hands-on experience with hardware, software, and networking in a customer-focused environment.

You will work with experienced technicians, help customers feel confident using their devices, and solve a wide range of tech challenges. A strong interest in technology and problem-solving is essential.

Qualifications

• A solid commitment to helping customers and solving problems.
• Strong verbal and written communication skills in a customer-facing role.
• Basic familiarity with computers, smartphones, and common operating systems.
• Willingness and ability to perform physical tasks, including lifting up to 50 pounds.

Responsibilities

• Assist customers through walk-in service, phone support, and scheduled in-home visits.
• Provide a positive customer experience by listening carefully and communicating clearly.
• Diagnose and troubleshoot first-level hardware, software, device, and network issues.
• Escalate more complex issues to senior technicians when appropriate.
• Help customers understand their technology and recommend practical solutions.
• Accurately document service events, including issue, work performed, and resolution.
• Support other Schrock Innovations locations when needed.

Skills

Customer service mindset

Communication skills

Technical basics

Physical ability

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Technical Omaha Service Center, Omaha, NE, US

Schrock Innovations is growing, and we’re looking for a friendly, motivated Junior Technician to join our Omaha Service Center team full-time.

This entry-level opportunity is a great fit for someone who enjoys helping people, has a genuine interest in technology, and wants to build hands-on experience in a supportive, customer-focused environment. You’ll work alongside experienced technicians, solve a wide variety of technology challenges, and help customers feel more confident using their devices.

What You’ll Do:

• Assist customers through walk-in service, phone support, and scheduled in-home visits
• Provide a positive customer experience by listening carefully, communicating clearly, and making each customer feel supported
• Diagnose and troubleshoot first-level hardware, software, device, and network issues
• Escalate more complex technical issues to senior technicians when appropriate
• Help customers understand their technology and recommend practical solutions that improve their experience
• Accurately document service events, including the issue, work performed, and resolution
• Support other Schrock Innovations locations when needed

What You’ll Get:

• A collaborative team environment
• Advancement opportunities with a company that promotes from within
• Real-world experience solving a wide range of technology challenges
• Access to emerging technologies, tools, and training opportunities
• Utilize company vehicle for schedule home visits and traveling to other service locations
• Eligibility for bonus programs
• Paid time off
• Exclusive employee discounts

What We’re Looking For:

• Availability to work a full-time schedule: Monday to Thursday, 10am to 8pm
• High school diploma
• At least 1 year of customer-facing experience in retail, technical support, hospitality, or another service-based environment
• A strong desire to solve problems and help others
• Basic familiarity with computers, smartphones, and common operating systems, including Windows, macOS, iOS, and Android
• Excellent verbal and written communication skills
• Ability to lift up to 50 pounds and perform physical tasks that may include standing, bending, and kneeling

Why Join Us?

Schrock Innovations has been a trusted name in tech support for over 25 years, serving Nebraska and Iowa with award-winning service. We’re locally owned, customer-focused, and committed to growing our team from within. When you join us, you become part of a supportive environment where your ideas matter, your growth is encouraged, and your work directly impacts the clients and communities we serve!