TECHNICAL SUPPORT SPECIALIST

Essex County College; Newark (NJ); On-site; USD 38,000 - 50,000; Full time

Job summary

Essex County College in Newark, NJ seeks a Technical Support Specialist to maintain IT operations, ERP systems, software applications, and network services. You will assist with system administration, user accounts, security, and data backup, delivering reliable tech support to faculty, staff, and students.

The role requires hands-on experience in computer repair, troubleshooting, networking, and IT operations, plus strong communication and teamwork skills.

Qualifications

• Associate’s degree.
• Demonstrated experience in computer repair, troubleshooting, networking, and IT operations support.
• Excellent interpersonal and customer service skills with the ability to provide technical assistance to users at all levels.
• Must be proficient in oral and written communications.
• Must be able to work in a multi-cultural environment.

Responsibilities

• Support the daily operation, maintenance, and reliability of the College’s technology infrastructure, enterprise systems, and business applications.
• Install, configure, maintain, troubleshoot, repair, and upgrade computer hardware, software, operating systems, and related technology resources.
• Provide technical support and assistance to faculty, staff, and students regarding technology services, equipment, and applications.
• Monitor system performance, availability, and operational processes to ensure efficient and reliable delivery of technology services.
• Develop, maintain, and support automated processes, scripts, workflows, and scheduled tasks to improve operational efficiency and service delivery.
• Generate, maintain, and distribute routine, special, and ad hoc reports, data extracts, and operational metrics to support departmental and institutional decision-making.
• Maintain technology inventories, system logs, operational documentation, and technical procedures.
• Assist with the implementation, testing, maintenance, and support of enterprise applications, technology projects, upgrades, and system enhancements.
• Implement and support security controls, user access management, and data protection practices to safeguard institutional information and technology resources.
• Collaborate with College departments, vendors, and technology partners to support operational needs, reporting requirements, and process improvement initiatives.
• Maintain strict confidentiality of student, employee, financial, and institutional information in accordance with college policies and applicable regulations.
• Prepare routine special and ancillary reports as required.
• Perform other related duties as required.

Skills

Computer repair

Troubleshooting

Networking

IT operations support

Education

Associate’s degree

Associate degree in IT / CS / IS or related field

Tools

Microsoft 365

Active Directory

enterprise email systems

cloud services

networked computing environments

Job description

Essex County College Human Resources Department

Under the direction of the Director of Information Technology or designee, the Technical Support Specialist supports the College’s IT operations, infrastructure, ERP systems, software applications, and network services; assists with system administration, user account management, access control, technology deployments, system updates, cybersecurity initiatives, data backup and recovery processes, and IT service requests; maintains technology inventory and documentation; supports enterprise applications and operational technology projects; and helps ensure the reliable, secure, and efficient operation of the College’s technology environment and daily IT operations.

This position offers a competitive starting salary of $38,000 – $50,000, along with a comprehensive college benefits package.

Benefits include:

• Health, dental, and vision coverage
• Paid vacation, sick leave, and holidays
• Pension and retirement plans
• Tuition waiver programs
• Opportunities for professional growth

Be part of a collaborative and mission-driven college community.

Supervisory Role

The Technical Support Specialist will receive oral and written instructions from the Director of Information Technology or designee. The Tech Specialist may supervise support Staff and student workers.

Duties & Responsibilities

1. Support the daily operation, maintenance, and reliability of the College’s technology infrastructure, enterprise systems, and business applications.
2. Install, configure, maintain, troubleshoot, repair, and upgrade computer hardware, software, operating systems, and related technology resources.
3. Provide technical support and assistance to faculty, staff, and students regarding technology services, equipment, and applications.
4. Monitor system performance, availability, and operational processes to ensure efficient and reliable delivery of technology services.
5. Develop, maintain, and support automated processes, scripts, workflows, and scheduled tasks to improve operational efficiency and service delivery.
6. Generate, maintain, and distribute routine, special, and ad hoc reports, data extracts, and operational metrics to support departmental and institutional decision-making.
7. Maintain technology inventories, system logs, operational documentation, and technical procedures.
8. Assist with the implementation, testing, maintenance, and support of enterprise applications, technology projects, upgrades, and system enhancements.
9. Implement and support security controls, user access management, and data protection practices to safeguard institutional information and technology resources.
10. Collaborate with College departments, vendors, and technology partners to support operational needs, reporting requirements, and process improvement initiatives.
11. Maintain strict confidentiality of student, employee, financial, and institutional information in accordance with college policies and applicable regulations.
12. Prepare routine special and ancillary reports as required.
13. Perform other related duties as required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job. Unless reasonable accommodations can be made, while performing this job the staff member shall:

• Use strength to lift items needed to perform the functions of the job.
• Sit, stand and walk/move from place to place for required periods of time.
• Move between buildings.
• Speak and hear, communicate using telephone and/or walkie talkie.
• Use close vision, color vision, peripheral vision and depth perception along with the ability to focus vision.
• Communicate effectively in English, using proper grammar and vocabulary.
• Reach with hands and arms and use hands and fingers to handle objects and operate tools, including but not limited to, computers, keyboards, telephones, calculators, and controls.
• Bend, twist, climb, push, pull, and lift.

Additional Requirements

Minimum Qualifications

Experience (number of years), Knowledge and/or Abilities

1. Associate’s degree.
2. Demonstrated experience in computer repair, troubleshooting, networking, and IT operations support.
3. Excellent interpersonal and customer service skills with the ability to provide technical assistance to users at all levels.
4. Must be proficient in oral and written communications.
5. Must be able to work in a multi-cultural environment.

Education Requirements

Education Requirements Associate’s Degree

Licenses and Certifications (including e.g., CPR, first aid, driver’s license, etc.)

Preferred Qualifications

Experience (number of years), Knowledge and/or Abilities

1. Associate degree in Information Technology, Computer Science, Information Systems, or a related field.
2. Demonstrated experience supporting enterprise applications, technology operations, data management, reporting, and business process automation.
3. Working knowledge of Microsoft 365, Active Directory, enterprise email systems, cloud services, and networked computing environments.
4. Experience developing or maintaining reports, automated workflows, scripts, queries, or technology-related operational processes.
5. Demonstrated ability to work independently, manage multiple priorities, and adapt to changing technology and business requirements.
6. Self-motivated with strong customer service, communication, organizational, and problem-solving skills.

Education Requirements

Education Requirements Associate’s Degree

Licenses and Certifications (including e.g., CPR, first aid, driver’s license, etc.)

Posting Information

Open Date 09/23/2026

Open Until Filled No

Close Date 10/07/2026

Special Instructions Summary

Equal Employment Opportunity Statement

Essex County College is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ethnicity, citizenship status, ancestry, age, sex, sexual orientation, gender identity, gender expression sexual orientation, marital status, physical or mental disability, veteran status, military status, genetic information or any other characteristic protected by law.

Supplemental Questions

Required fields are indicated with an asterisk (*).