Student Support Assistant - Welcome Center

Essex County College; Newark (NJ); On-site; USD 28,000 - 33,000; Part time

Job summary

Essex County College is seeking a Student Support Assistant to welcome prospective students and guide them through onboarding toward enrollment. You will work under the Welcome Center Manager and provide guidance on program selection, course registration, and financial aid basics.

The role emphasizes confidentiality, multitasking, and effective communication in a diverse college environment. The position is on-site in Newark, with a competitive hourly rate and opportunities for professional

Qualifications

• Associate Degree or higher.
• Ability to communicate effectively, both orally and in writing.
• Ability to work in a diverse and inclusive environment.
• Demonstrated knowledge of computer literacy, including Microsoft Office Suite operations and, Student Web Services Portal.
• Excellent interpersonal skills.
• Ability to work effectively with minimal supervision.
• Excellent time and project management skills.
• Strong record-keeping and assessment skills.
• Ability to multi-task and demonstrate flexibility in a fast-paced environment.

Responsibilities

• Assist students with completing applications and securing placement through placement test appointments or waivers under multiple measures.
• Provide academic advisement to students
• Assist students with registering for courses and degree programs that lead to the achievement of their academic goals.
• Provide academic advisement and support mentorship activities to students
• Provide information about the federal financial aid application process.
• Provide guidance and information to students on the college, its programs, and available academic and non-academic student support services.
• Collaborate with representatives from academic and non-academic departments to resolve student issues.
• Participate in (part-time staff do not attend professional conferences) training and professional development opportunities.
• Maintain strict confidentiality and security of student records.
• Prepare routine, special, and ancillary reports as required.
• Perform other related duties as required.

Job description

Essex County College Human Resources Department

Below you will find details of this position including documentation that may be required.

Reports To

Reports To Director

Functions and Responsibilities

Job Summary

Under the supervision of the Manager of the Welcome Center, the Student Support Assistant is responsible for providing prospective students with onboarding services leading to successful student enrollment.

Please Note: Essex County College does not provide visa sponsorship of any kind. Candidates must be authorized to work in the United States at the time of application and for the duration of employment.

Compensation: This position offers a competitive hourly rate of $20.00 per hour.

Join a collaborative, mission-driven college community dedicated to student success and academic excellence.

Supervisory Role

Duties & Responsibilities

1. Assist students with completing applications and securing placement through placement test appointments or waivers under multiple measures.
2. Provide academic advisement to students
3. Assist students with registering for courses and degree programs that lead to the achievement of their academic goals.
4. Provide academic advisement and support mentorship activities to students
5. Provide information about the federal financial aid application process.
6. Provide guidance and information to students on the college, its programs, and available academic and non-academic student support services.
7. Collaborate with representatives from academic and non-academic departments to resolve student issues.
8. Participate in (part-time staff do not attend professional conferences) training and professional development opportunities.
9. Maintain strict confidentiality and security of student records.
10. Prepare routine, special, and ancillary reports as required.
11. Perform other related duties as required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job. Unless reasonable accommodations can be made, while performing this job the staff member shall:

• Use strength to lift items needed to perform the functions of the job.
• Sit, stand and walk/move from place to place for required periods of time.
• Move between buildings.
• Speak and hear, communicate using telephone and/or walkie talkie.
• Use close vision, color vision, peripheral vision and depth perception along with the ability to focus vision.
• Communicate effectively in English, using proper grammar and vocabulary.
• Reach with hands and arms and use hands and fingers to handle objects and operate tools, including but not limited to, computers, keyboards, telephones, calculators, and controls.
• Bend, twist, climb, push, pull, and lift.

Additional Requirements

Minimum Qualifications

Minimum Experience (number of years), Knowledge and/or Abilities

1. Associate Degree or higher.
2. Ability to communicate effectively, both orally and in writing.
3. Ability to work in a diverse and inclusive environment.
4. Demonstrated knowledge of computer literacy, including Microsoft Office Suite operations and, Student Webs Services Portal.
5. Excellent interpersonal skills.
6. Ability to work effectively with minimal supervision.
7. Excellent time and project management skills.
8. Strong record-keeping and assessment skills.
9. Ability to multi-task and demonstrate flexibility in a fast-paced environment.

Minimum Education Requirements Associate’s Degree

Licenses and Certifications (including e.g., CPR, first aid, driver’s license, etc.)

Preferred Qualifications

Experience (number of years), Knowledge and/or Abilities

1. Two or more years’ experience in admissions at an institution of higher education with knowledge of admissions guidelines, policies, and procedures.
2. Demonstrated knowledge of financial aid programs.
3. Demonstrated knowledge of the college community, local community organizations, and local outside agencies.
4. Fluent in Spanish or Creole languages.

Education Requirements

Licenses and Certifications (including e.g., CPR, first aid, driver’s license, etc.)

Posting Information

Open Date

Open Date 09/22/2026

Open Until Filled No

Close Date

Close Date 12/22/2026

Special Instructions Summary

Equal Employment Opportunity Statement

Essex County College is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ethnicity, citizenship status, ancestry, age, sex, sexual orientation, gender identity, gender expression sexual orientation, marital status, physical or mental disability, veteran status, military status, genetic information or any other characteristic protected by law.

Supplemental Questions

Required fields are indicated with an asterisk (*).