Technical Support Specialist

Badger Meter Inc; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

Annual Bonus

Health, Vision, and Dental Coverage

15 days PTO + 11 holidays

Retirement plan with company match

Tuition Reimbursement

Employee Assistance Program (EAP)

Life Insurance

Short Term Disability

HSA & FSA options

Educational Assistance

Job summary

Badger Meter is seeking a Technical Support Specialist to troubleshoot complex issues for SmartCover customers, communicating clearly by phone, chat, and email. You will work in a fast-paced environment, documenting resolutions and partnering with field teams to restore services.

The role requires a Bachelor’s in IT or MIS and 3+ years in technical customer support, with preferred Salesforce and remote-access experience.

Qualifications

• Bachelor's degree in information technology or MIS preferred.
• 3+ years in technical customer support handling hardware/software queries.
• Basic Salesforce experience and remote support skills advantageous.

Responsibilities

• Respond to customer inquiries for SmartCover products in a friendly, professional manner.
• Log steps taken to resolve issues in a high-volume tech call center.
• Collaborate with field teams to troubleshoot municipal and utility deployments.
• Escalate bugs and coordinate with internal teams for prompt resolution.

Skills

Strong technical aptitude

Salesforce basics

Remote desktop tools

Networking basics

OS knowledge

Education

Bachelor's in IT or MIS

Tools

Salesforce

Remote desktop

Job description

Badger Meter - Where Every Drop Counts and So Do You At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste. Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation. When you join us, you'll find: Purpose-driven work that makes a real difference in communities around the globe. Career growth and development opportunities designed to help you achieve your potential. A supportive, inclusive culture where collaboration and creativity thrive. Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet.

What You Will Contribute:

The Technical Support Specialist will troubleshoot complex issues, provide timely customer responses, and deliver best in class support for customers of SmartCover products. Additionally, Technical Support Specialists need to speak directly with customers, as well as create written communication, requiring excellent written and verbal communication skills.

Job Duties:

Respond to customer inquiries for SmartCover products that relate to hardware and software questions in a friendly, professional manner, and log details of steps taken to resolve customer questions. Work in a high-volume technical call center environment, handling continuous customer inquiries via phone, chat, and email throughout the day while maintaining professionalism, calm, and a positive tone. Collaborate with SmartCover field teams to troubleshoot the 11,000 SmartCover products serving our municipal and utility customers. Work to bring systems back online; virtually removing and adjusting network components to resolve issues. Escalate product issues/bugs to the appropriate functional area for further investigation. Collaborate with functional areas within the company to resolve customer related questions with the highest degree of accuracy, effectiveness and promptness to ensure consistent technical support to our customers.

Education and Experience:

Bachelor's degree in information technology or MIS preferred 3+ years of related experience in technical customer support role, supporting products and software via phone and email preferred

Qualifications:

• Strong technical aptitude
• Comp TIA A+ certification would be preferred
• Intermediate skills in networking, OS, cellular communication standards and hardware required
• Basic proficiency in Salesforce preferred
• Basic Industrial Tech Support preferred
• Basic experience with remote desktop applications preferred

#SP123 Competitive Total Rewards at Badger Meter:

• Competitive Pay
• Annual Bonus Eligible for Annual Pay Increases
• Comprehensive Health, Vision, and Dental Coverage
• 15 days Paid Time Off + 11 Paid Holidays
• Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis.
• Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
• Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
• Educational Assistance – Tuition Reimbursement up to $5,250
• Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.

Privacy Statement The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here.

With more than a century of water technology innovation, Badger Meter is a global provider of industry leading water solutions encompassing flow measurement, quality, and other system parameters. These offerings provide our customers with the data and analytics essential to optimize their operations and contribute to the sustainable use and protection of the world’s most precious resource.