Customer Support Representative

Badger Meter Inc; United States; On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Vision coverage

Dental coverage

401(k) plan with company match

Paid time off

Educational assistance

Job summary

Badger Meter Inc. is seeking a Customer Support Specialist in the United States to provide daily administrative and service support, monitor orders and quotes, and keep account information up to date.

You will assist customer-facing teams with reporting, data entry, and documentation, help resolve order discrepancies, and track escalations. The role emphasizes collaboration and proactive problem solving to ensure a positive customer experience.

Qualifications

• Must have a high school diploma or GED; bachelor’s degree preferred.
• 1–3 years of experience in customer support, sales support or a customer-facing role.
• Proficiency with Microsoft Office software required.

Responsibilities

• Assist with maintaining annual customer quotes and updating pricing during renewals.
• Support customer-facing teams with reporting, data entry, and documentation to meet customer needs.
• Help resolve customer order discrepancies, invoicing questions, and delivery concerns in a timely manner.
• Provide administrative support and tracking for customer-related escalations and special projects.
• Assist with maintaining and updating customer accounts to ensure current and accurate information.
• Track open customer orders and proactively follow up to ensure issues are resolved within defined service levels.
• Support non-standard customer change activities, including documentation and communication updates.
• Perform other related duties as needed to support operations.

Skills

Communication

Collaboration

Initiative

Education

High school diploma/GED

Bachelor’s degree

Tools

Microsoft Office

Job description

Overview

Badger Meter - Where Every Drop Counts and So Do You. At Badger Meter, we are a leading global water technology company driven by a mission to preserve and protect the world’s most precious resource. For over 120 years, our trusted solutions have enabled customers to optimize the delivery and use of water, maximize revenue and reduce waste. We are committed to building a workplace that celebrates differences, empowers voices, and encourages fresh ideas that drive innovation.

What You Will Contribute

The Customer Support Specialist provides daily administrative and service support on standard, routine requests. This role monitors and processes orders and quotes, keeps account information accurate, and supports timely issue resolution, contributing to a positive experience for our customers.

Job Duties

• Assist with maintaining annual customer quotes and updating pricing during renewals to ensure accuracy and consistency
• Support customer-facing teams with reporting, data entry, and documentation to help meet customer needs
• Help resolve customer order discrepancies, invoicing questions, and delivery concerns in a timely manner
• Provide administrative support and tracking for customer-related escalations and special projects
• Assist with maintaining and updating customer accounts to ensure current and accurate information
• Track open customer orders and proactively follow up to ensure issues are resolved within defined service levels
• Support non-standard customer change activities, including documentation and communication updates
• Perform other related duties as needed to support operations

Education and Experience

• High school degree/GED required; Bachelor’s degree preferred
• 1-3 years of experience in customer support, sales support or a customer-facing role

Qualifications

• Beginning a career in customer account management, sales support or customer operations
• Experience supporting internal and external customers such as sales or customer service required
• Proficiency with Microsoft Office software required

Competencies

• Collaboration: Work collaboratively with others across the organization to achieve shared objectives.
• Communication: Convey information and ideas clearly and concisely to individuals or groups and listen actively.
• Initiating Action: Take prompt action to accomplish work goals and be proactive.
• Work Standards: Set high standards of performance for self and others and maintain accountability.

Working Conditions

• Work is performed in an office environment and requires the ability to operate standard office equipment
• Requires prolonged periods of talking/listening and close proximity to others
• Must be able to sit for prolonged periods of time

Compensation and Benefits

• Target hourly rate for this role is $25-$27/hr
• Competitive total rewards at Badger Meter: Competitive pay, annual bonus, eligibility for annual pay increases
• Comprehensive health, vision, and dental coverage
• Paid time off and holidays; retirement savings plan with company contributions
• Educational assistance and voluntary benefits including life insurance, disability coverage, health savings account (HSA) and flexible spending accounts (FSA)

Equal Opportunity and Privacy

• An Equal Opportunity/Affirmative Action Employer. Candidates are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. See EEO rights posters at the provided government link.
• Badger Meter complies with all applicable disability laws and offers reasonable accommodations.
• The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. See the privacy statement on our website.