Technical Support Specialist

Triplett Corporation; Merrimack (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

Triplett Corporation seeks a highly versatile Technical Support Specialist to bridge customers with our broad product catalog. This full-time, in-office role provides front-line support for pre-sale consultations and post-sale troubleshooting.

You will draft and improve technical content, respond to inquiries, guide customers on product selection, and diagnose hardware, software, and field issues in a hands-on environment.

Qualifications

• Associate or bachelor’s degree or hands-on certification in a technical field.
• 2–5+ years in technical support, field service, applications engineering, or a systems technician role.
• Ability to learn across electrical, mechanical, optical, and environmental measurement applications.
• Strong written and verbal communication, able to explain technical concepts clearly to non-technical users.
• Experience creating or editing technical documentation, user guides, or knowledge-base content.

Responsibilities

• Provide front-line technical support for pre-sale consultations and post-sale troubleshooting via phone, email, and web tickets.
• Draft, review, and improve manuals, datasheets, FAQs, application notes, and other technical content.
• Work with customers to understand application, requirements, and environment to identify the right Triplett product.
• Diagnose hardware, software, and field issues; replicate environments to identify root causes.

Skills

Technical education

Technical experience

Technical communication

Technical writing

Education

Associate/Bachelor's degree or hands-on certification in Systems Engineering/Electrical Engineering Technology/Mechanical/Systems Maintenance

Tools

Digital multimeters

Oscilloscopes

Cable testers

Thermal cameras

Environmental meters

Job description

Triplett is seeking a highly versatile and inquisitive Technical Support Specialist to serve as the key technical link between our customers and our diverse product catalog.

Help customers solve real technical problems.

In this full-time, in-office role, you will provide front-line support for both pre-sale consultations and post-sale troubleshooting.

Triplett products span a broad range of technologies, including electrical test tools, environmental instrumentation, fiber and network testing, and CCTV tools. The ideal candidate has strong technical intuition and enjoys continuously learning across multiple technical disciplines.

WHAT YOU'LL DO

Technical support with a hands-on focus.

Technical Documentation

Draft, review, and improve Quick Start Guides, user manuals, datasheets, FAQs, application notes, white papers, and other technical content.

Customer Support

Respond to pre-sale and post-sale customer inquiries by phone, email, and web ticketing and provide clear, practical solutions.

Application Guidance

Work directly with customers to understand their application, technical requirements, and operating environment and help identify the right Triplett product.

Hands-On Troubleshooting

Diagnose hardware, software, and field application issues and replicate customer environments or failure modes in the office when necessary to identify root causes.

QUALIFICATIONS

What we're looking for

• Technical education or hands-on training Associate degree, bachelor's degree, or hands-on certification in Systems Engineering, Electrical Engineering Technology, Mechanical/Systems Maintenance, or a related technical field.
• Relevant technical experience 2-5+ years in technical support, field service, applications engineering, or a systems technician role.
• Broad technical aptitude Ability to quickly learn concepts across electrical, mechanical, optical, and environmental measurement applications.
• Clear technical communication Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Technical writing ability Experience creating or editing technical documentation, user guides, or knowledge-base content.

PREFERRED EXPERIENCE

Helpful, but not required

• Hands-on experience using test equipment such as digital multimeters, oscilloscopes, cable testers, thermal cameras, or environmental meters.
• Familiarity with electrical wiring, HVAC diagnostics, networking infrastructure, or security and CCTV installations.
• Experience editing product documentation using MS Office, PDF editors, image editors, or similar tools.

WHY THIS ROLE

No two technical questions are the same.

This role is a good fit for someone who enjoys working directly with products, investigating how things work, solving real-world technical problems, and helping customers succeed.

Because the position is 100% on-site, you'll have direct access to Triplett products, test equipment, lab resources, and the internal teams involved in product development and support.