Integration Technician (Onsite)

Trace3; Milpitas (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vision plans

401(k) Retirement Plan with Employer Match

Training and development programs

Work-life balance with generous paid time off

Collaborative company culture

Collaborative and cool culture

Work-life balance and generous paid时间

Job summary

A leading technology solutions provider seeks an Integration Technician in Milpitas, California. This onsite role involves managing the technical aspects of sales orders, configuring hardware, and providing both pre-sales and post-sales support. The ideal candidate will possess an associate degree and relevant technical experience in both Windows and Linux environments. You will be expected to work collaboratively, communicate effectively, and adapt in a fast-paced setting, contributing to overall customer satisfaction.

Qualifications

• Minimum Associate degree (A. A.) or equivalent from a two-year College or technical school.
• A minimum of three years of related experience in a technical role.
• Experience in Windows and Linux environments is essential.
• Professional communication skills, both written and verbal
• Willingness to work overtime in a fast-paced environment

Responsibilities

• Manage technical sales order build-outs for servers and networking.
• Configure servers, storage subsystems, and workstations as needed.
• Provide technical support during pre-sales and post-sales processes.
• Manage customer sales orders to meet the required ship date.
• Update firmware, BIOS, and configurations to meet customer requirements.
• Install operating systems and hypervisors.
• Perform imaging and asset tagging of customer assets.
• Provide pre-sales and post-sales technical support.
• Communicate with sales teams about order status
• Assist with customer questions regarding systems.
• Conduct technical research from diverse sources.

Skills

Technical support

Windows environment

Linux

Technical research

Communication

Team player

Education

Associate degree or equivalent

Job description

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

We are humble individuals who understand how our job impacts the company’s mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the Role:

The Integration Technician will play a key role in the integration of sales orders to meet customer requirements. Daily duties include managing technical sales order build-outs. These orders would encompass servers, storage, networking, and rack build-outs to meet customer outcomes and ship dates. Onsite Position

What You’ll Do:

• Configure servers, storage subsystems, networking devices, and workstations.
• Integrate hardware and configure software applications to customer requirements.
• Perform racking, stack, cabling, and documentation of rack build-outs.
• Manage customer sales orders to meet the required ship date.
• Update firmware, bios, and configurations to meet customer requirements.
• Install operating systems and hypervisors.
• Perform imaging and asset tagging of customer assets.
• Provide pre-sales and post-sales technical support.
• Communicate with sales teams about any impact on order status.
• Assist with customer questions regarding systems.
• Conduct technical research (online, telephone, or documentation).

Qualifications & Interests:

• Minimum Associate degree (A. A.) or equivalent from a two-year College or technical school or equivalent combination of education and experience.
• A minimum of three years of related experience and/or training.
• Experience working in a Windows environment as well as Linux.
• Demonstrated competency in conducting technical research to support troubleshooting.
• Demonstrated ability to provide technical support to sales staff and customers is required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
• Must be professional both in appearance and demeanor. Excellent oral and written communication skills are required, as well as the ability to be flexible and adapt in a fast-paced, dynamic environment. Must be team-oriented and be able to work overtime.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The Perks

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Major offices stocked with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

Our Commitment

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email [e-mail].

***To all recruitment agencies:

Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.