Technical Support Specialist

Booz Allen Hamilton; Maryland; On-site; USD 77,000 - 176,000; Full time

Job summary

A leading company in Maryland is seeking a skilled IT professional with extensive experience in a DoD environment. The role involves providing desktop support, managing IT projects, and ensuring the performance of customer services. Candidates must possess a Bachelor's degree and Security+ Certification. The company offers a competitive salary range and comprehensive benefits to support employee well-being.

Benefits

Health benefits

Paid leave

Tuition assistance

Work-life programs

Qualifications

• 8+ years of experience in a professional DoD environment.
• 8+ years of client-facing help desk support for Windows-based systems.

Responsibilities

• Provide troubleshooting and engineering analysis for customer products.
• Manage special IT projects including OS rollouts and software updates.

Skills

Communication

Education

Bachelor's degree

Tools

Remedy

ServiceNow

Active Directory

Job description

Your growth matters to us - explore our career development opportunities.

BE EMPOWERED TO SUCCEED

Connect with others in our people-first culture and enhance our collective ingenuity.

SUPPORT YOUR WELLBEING

Learn how we’ll support you as you pursue a balanced, fulfilling life.

YOUR CANDIDATE JOURNEY

Discover what to expect during your journey as a candidate with us.

Provide troubleshooting and engineering analysis to ensure the proper operation and performance of customer products or services. Provide desktop support, triage, and reporting and tracking of incidents. Manage special IT projects, including procurements for consolidated buys, rollouts of new operating systems, and major software changes and updates. Assist with hardware inventory, labeling, and accountability, including maintaining software licensing information. Interface frequently with internal and external customers. Manage and make provisions for government mobile communication devices. Coordinate with the Army and Information Management Officers on behalf of the organization. Provide advice to the organization.

Basic Qualifications:

• 8+ years of experience in a professional DoD environment
• 8+ years of experience providing client-facing help desk support for Windows-based systems
• Knowledge of e-mail entitlement management, desktop imaging, Remedy, ServiceNow, and Active Directory
• Security+ Certification

Additional Qualifications:

• Possession of excellent verbal and written communication skills

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including location, education, knowledge, skills, competencies, experience, and organizational requirements. The projected salary range for this position is $77,600 to $176,000 (annualized USD). This estimate represents the typical salary range and is just one component of Booz Allen’s total compensation package. This posting will close within 90 days from the Posting Date.

Key Role:

Provide troubleshooting and engineering analysis to ensure the proper operation and performance of customer products or services. Provide desktop support, triage, and incident reporting and tracking. Manage special IT projects, including procurements, OS rollouts, and major software updates. Assist with hardware inventory, labeling, and licensing. Interface with customers and manage mobile communication devices. Coordinate with Army and Information Management Officers. Provide organizational advice.

Basic Qualifications:

• 8+ years in a DoD environment
• 8+ years of client-facing help desk support for Windows systems
• Knowledge of email management, imaging, Remedy, ServiceNow, Active Directory
• Secret clearance
• Bachelor's degree
• Security+ Certification

Additional Qualifications:

• Excellent communication skills

Clearance:

Subject to security investigation; Secret clearance required.

Identity Statement:

Applicants are expected to be on camera during interviews and assessments. We may take your picture to verify identity and prevent fraud.

Work Model:

Our culture prioritizes flexibility and collaboration, whether remote or in person. Roles may be listed as remote, hybrid, or onsite with specific expectations.

Commitment to Non-Discrimination:

All qualified applicants will receive consideration without regard to protected statuses.