Technical Support Specialist

University of California; Long Beach (CA); On-site; USD 70,773 - 87,303; Full time

Benefits offered by this job

Benefits package

Support for both LBCC campuses

Job summary

Long Beach City College seeks a Technical Support Specialist to maintain and support district computer systems, networks and devices. The role involves installing and configuring servers and workstations, and delivering second-level technical support for IT customers.

Bachelor’s degree in IT/CS/MIS and 1 year of customer support experience are required. Candidates may be placed on an eligibility list for 12 months, with a full-time, 40-hour workweek schedule at campus locations.

Qualifications

• Bachelor’s degree in information technology, computer science, MIS, or closely related field.
• One year of progressively responsible customer support experience in an IT environment.

Responsibilities

• Perform routine to complex systems and network maintenance and support for District computers, networks and devices.
• Install and configure servers, workstations and other devices.
• Provide second-level problem resolution and technical support for PCs, networks, and server connections.

Skills

Customer support

Networking

Server maintenance

Troubleshooting

Education

Bachelor's degree in information technology

Bachelor's degree in computer science

Bachelor's degree in MIS

Job description

TECHNICAL SUPPORT SPECIALIST

MERGED RECRUITMENT

12-MONTH ELIGIBILITY LIST RANGE 36, $6,341.70 - $7,822.93 MONTHLY CURRENT VACANCY: 100%, 12 MONTHS

*Applications only accepted from August 18, 2026 at 7:30 am to August 20, 2026 at 6:00 pm.*

The Information Technology Services Department of the Long Beach Community College District is seeking highly-qualified individuals to be our Technical Support Specialist! These incumbents will perform routine to complex and responsible systems and network maintenance and support functions for District computers, networks and devices; installs and configures servers, workstations and other devices. We are looking for someone who has experience in providing second-level problem resolution and technical support services to information technology customers for the operation and use of personal computer and peripheral equipment, local and wide area networks, Internet and Intranet services and various server platform connections.

Additionally, we are looking for someone who has obtained a Bachelor's degree in information technology, computer science, management information systems, or a closely related field; and one (1) year of progressively responsible experience in providing customer support in an information systems operating environment similar in size and complexity to that of the District; or an equivalent combination of training and experience.

A limited number of candidates who best meet the needs of the District will be invited to continue in the examination process. It is important that your responses are clear and concise. Responses that are incomplete or unclear will not receive credit. The Work Experience you list on the application must also include all recent and relevant experience (including volunteer or unpaid work if the duties/responsibilities directly related to the job you are seeking) in order for your application and supplemental application to be considered. Successful candidates who pass all parts of the examination process will be placed on the eligibility list in order of their relative merit as determined by these competitive examinations.

AT-A-GLANCE POSITION INFORMATION

• Type of position:Full time (40 hours/week) / Bargaining Unit
• Schedule: Monday-Friday, 8:00 AM to 5:00 PM
• Location: Will support both campuses, but could be located at either the Liberal Arts Campus (LAC) or Trades, Technology, and Community Learning Campus (TTC)
• Salary:Range 36, $6,341.70 - $7,822.93 Monthly
• Eligibility list: Will be valid for 12 months once approved or ratified by the Personnel Commission. We reserve the right to use the established eligibility list for vacancies (permanent and temporary) in this classification as well as related classifications.
• Advanced salary placement: Generally, new employees start at the first step on the salary schedule. Advanced salary placement may be considered on a case-by-case basis.
• Benefits: The District provides an excellent and comprehensive benefits package. Please refer to the Benefits tab for more details.

For further information on the position or application process, please contact [phone] or [phone].

ABOUT LONG BEACH CITY COLLEGE

Long Beach City College is committed to providing equitable student learning and achievement, by delivering high quality educational programs and support services to our diverse communities. Long Beach City College currently has the privilege of serving approximately 34,798 students, the majority of whom are students of color. Long Beach City College is a Hispanic serving institution, and of our student population 59% are Hispanic/Latinx, 14% are White, 12% are Black/African American, 10% are Asian & Filipino, 5% are multi-ethnic, and 1% are Pacific Islanders. An ideal candidate will demonstrate cultural competency in serving the diverse academic, socioeconomic, gender identity, sexual orientation, racial, and cultural backgrounds of community college student populations, including students with differing abilities. For more information on our college demographics please click here: https://www.lbcc.edu/pod/college-facts

Long Beach City College is committed to empowering our students to become active, ethical participants in their learning, as well as in the democratic structures that give them voice and agency in shaping their society and world. In an environment that is caring, supportive, and inclusive, LBCC promotes equitable learning and educational achievement by delivering innovative, high-quality degree programs, certificate programs, holistic support services, and leading-edge workforce preparation for our diverse communities.

Please check out the LBCC mission and values and other strategic initiatives below to learn more.

• Mission & Values
• Equal Employment Opportunity Plan
• Strategic Plan
• Office of the Superintendent President

GENERAL PURPOSE

Under general supervision, performs routine to complex and responsible systems and network maintenance and support functions for District computers, networks and devices; installs and configures servers, workstations and other devices; provides second-level problem resolution and technical support services to information technology customers for the operation and use of personal computer and peripheral equipment, local and wide area networks, Internet and Intranet services and various server platform connections; and performs related duties as assigned.

DISTINGUISHING CHARACTERISTICS

Technical Support Specialist is the entry-level professional class in the information technology user support class series. Incumbents provide a variety of routine to complex services to information technology customers intended to assist them in making effective use of computer hardware, standard and specialized software, peripheral equipment, devices and other technology tools to meet District operating and business requirements. Incumbents are expected to provide support and second-level problem resolution and technical support services with high reliability and a minimum of supervision and direction.

Technical Support Specialist is distinguished from Senior Technical Support Specialist in that incumbents in the latter class are responsible for performing the most complex workstation and network maintenance and support functions and provide third-level problem resolution and technical support services to information technology customers.

For the full position description, please click here: Technical Support Specialist.

Education, Training and Experience

Bachelor’s degree in information technology, computer science, management information systems, or a closely related field; and one (1) year of progressively responsible experience in providing customer support in an information systems operating environment similar in size and complexity to that of the District; or an equivalent combination of training and experience.

Experience is evaluated on the basis of a verifiable 35 hour week, unless specified otherwise. Prorated part-time experience may be acceptable.

Licenses; Certificates; Special Requirements

May require a valid California driver’s license and the ability to maintain insurability under the District’s vehicle insurance policy.

Meeting the minimum requirements of the position does not guarantee advancement in the selection process. Candidate qualifications will be assessed to determine those who meet and exceed requirements and are deemed most competitive amongst the applicant pool to proceed.

APPLICATION AND SELECTION PROCESS

To be considered a candidate for this position, all materials required should be received by the Long Beach City College Office of Human Resources by the closing date. Incomplete or late applications will be disqualified from further consideration. Qualified candidates will be notified in writing if they are moving forward in the selection process.

Application Process

• Submit a completed online application through NEOGOV that reflects how and why you are a highly qualified applicant. All portions of the application must be entirely filled out to be considered for this position. A limited number of candidates who best meet the needs of the District will be invited to continue in the examination process. It is important that your responses are clear and concise. Responses that are incomplete or unclear will not receive credit. The Work Experience you list on the application must also include all recent and relevant experience (including volunteer or unpaid work if the duties/responsibilities directly related to the job you are seeking) in order for your application and supplemental application to be considered. Successful candidates who pass all parts of the examination process will be placed on the eligibility list in order of their relative merit as determined by these competitive examinations.
• If the position requires a college degree, transcripts or copy of a diploma, the required document must be attached at the time of application. Unofficial transcripts are accepted during this phase. For experience and/or education substitutions, please make sure to attach a statement clearly outlining how your additional experience and/or education covers the minimum requirements and qualifies you to be considered for this position.
• If you participate in and fail any examination segment, you must wait a period of 90 days (~3 months) to test again for the same classification.
• During the recruitment process, LBCCD uses e-mail to contact or notify all applicants with important information. We encourage applicants to check their email account frequently. Please add "@lbcc.edu" and "@governmentjobs.com" to your Safe Senders List and/or Address Book to reduce the chance of messages from the Personnel Commission being delivered to Spam or Junk Mail. Questions? Please call [phone].

Selection Process

The following examination segments are pass/fail and may be utilized during the selection process:

• screening of the applicant's training, background, and experience
• scored evaluation of responses on a supplemental application/ subject matter expert (SME) review. *** Please answer each question thoroughly as they will be read and scored by SMEs***
• in-person or online:
  1. written examination(s)
  2. qualifications appraisal oral examination
  3. performance examination
  4. technical oral examination (the above will be scored on a job-related basis)

Please note that this schedule is tentative and subject to change

Written Examinations (in-person): TBD

Qualifications Appraisal Interview (may be via Zoom or in-person): TBD

Final interview (in-person only): TBD

Test parts are determined by the size and competitiveness of the candidate pool. A limited number of candidates who best meet the needs of the District will be invited to continue in the examination process. It is important that your responses are clear and concise. Responses that are incomplete or unclear will not receive credit. The Work Experience you list on the application must also include all recent and relevant experience (including volunteer or unpaid work if the duties/responsibilities directly related to the job you are seeking) in order for your application and supplemental application to be considered. Successful candidates who pass all parts of the examination process will be placed on the eligibility list in order of their relative merit as determined by these competitive examinations.

*** PLEASE NOTE: The District reserves the right to utilize a flexible pass point (cut-off score) on any test part to meet the staffing needs as determined by the District. Applicants that most closely meet the needs of the District will proceed with the recruitment process. ***

DISABILITY ACCOMMODATIONS

Individuals who require reasonable accommodations in the Application or Examination Process in accordance with ADA should notify the Human Resources Office at least 5 (five) days prior to the closing date, by calling [phone] or emailing [e-mail].

THE LONG BEACH COMMUNITY COLLEGE DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYER

The Long Beach Community College District is committed to the principles of equal employment opportunity and equity-minded hiring practices. It is the District's policy to ensure that all qualified applicants for employment and employees have full and equal access to employment opportunities and are not subject to discrimination in any program or activity of the District on the basis of ethnic group identification, language, accent, citizenship status, race, color, ancestry, national origin, age (40 and over), sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), religion, creed, sexual orientation, gender identity, gender expression, parental status, marital status, military or veteran status, physical or mental disability or medical condition, genetic information, or on the basis of these perceived characteristics.

Fair Chance Statement

At Long Beach City College, we are deeply committed to equity and creating access to meaningful opportunities for all individuals, regardless of their past. We recognize the systemic challenges that formerly incarcerated individuals face when re-entering the workforce and are committed to supporting their journey towards finding successful and fulfilling careers.

As part of our inclusive hiring practices and unwavering commitment to diversity, we strongly encourage applications from individuals with lived experience in the justice system. Prior incarceration does not disqualify you from consideration; all applicants are evaluated based on their qualifications and alignment with the role.

In compliance with the California Fair Chance Act, applicants are not required to disclose conviction history, or participate in a background check, prior to a conditional offer of employment. After making a conditional offer and running a background check, if Long Beach City College is concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating or rehabilitative evidence, or challenge the accuracy of the background check report before a final employment decision is made.

Transfer Requests for current LBCC Employees

District employees may request to transfer by completing the Transfer Request Form. (Download PDF reader)

Ancestral Land Acknowledgement

Long Beach City College acknowledges our presence on the traditional ancestral land of the Gabrielino/Tongva peoples. This land remains unceded territory. We acknowledge the painful history of genocide and forced removal from this territory. Long Beach City College honors and respects the Gabrielino/Tongva ancestors and their connection to this land.