Technical Support Specialist

Uber; Kansas City (MO); On-site; USD 58,000 - 84,000; Full time

Job summary

Uber in Kansas City, MO is seeking a Technical Support Specialist for an internship that blends sales and marketing outcomes. You will build a referral program, nurture prospects, track pipeline, and coach juniors while delivering results in a fast-moving, supportive team environment.

You'll gain hands-on experience with tools like Intercom and Jira Service Management, learn to balance gut feel with data, and contribute to growth through structured mentorship and a growth-focused culture.

Qualifications

• MO work history or ability to thrive in Kansas City-based operation.
• Comfort with internship cadence in a Kansas City environment.
• Curiosity and drive to sharpen sales/marketing craft.
• Intercom experience, and willingness to explore Avaya tools.
• Calm under pressure and clear in communicating bad news.
• Proven ability to deliver results with feedback-driven iteration.

Responsibilities

• Stitch together a referral program Uber customers want to share.
• Build and nurture relationships with prospects across the Kansas City, MO market.
• Pair ticket management insight with gut feel to rank the hottest leads.
• Line up the purpose-led sponsorships that put Uber in front of buyers.
• Track pipeline performance and report results to leadership each week.
• Coach junior reps through their first values-led negotiation.
• Build the campaign calendar that keeps Kansas City, MO pipeline full year-round.

Skills

Communication skills

Sales mindset

Prospecting

Relationship building

Team collaboration

Tools

Intercom

Jira Service Management

Avaya

Job description

The Technical Support Specialist we're after at Uber can build a MO territory from a list of names and a lot of nerve. Net it out: internship, $58,000 - $84,000, 4 years, ownership of the sales marketing outcome, and an Uber team that has your back.

Key Responsibilities

• Stitch together a referral program Uber customers want to share
• Build and nurture relationships with prospects across the Kansas City, MO market
• Pair Ticket Management insight with gut feel to rank the hottest leads
• Line up the purpose-led sponsorships that put Uber in front of buyers
• Track pipeline performance and report results to leadership each week
• Coach junior reps through their first values-led negotiation
• Build the campaign calendar that keeps Kansas City, MO pipeline full year-round

What You'll Bring

• A communicator who writes the meeting recap nobody asked for but everyone reads
• A MO work history, or strong reasons you'll thrive here anyway
• Comfort with the internship cadence of a Kansas City-based operation
• Curiosity and a continuous drive to sharpen your sales marketing craft
• Real Intercom chops, plus the Avaya curiosity to keep growing
• The composure to deliver bad news early and clearly
• Track record that proves you can feedback-driven ship under deadline pressure

We're Uber — an endlessly-iterating Kansas City, MO outfit that treats Jira Service Management less like a feature and more like a craft. We build an environment where fiercely-supportive ideas get tested quickly and credit is shared fairly.

Pay is $58,000 - $84,000, growth is structured, mentorship is personal, and the flexible internship schedule is non-negotiable in your favor.

Hiring for this position is live and moving quickly, with interviews already underway.