Level 2 IT Support Technician

Roswell Toyota; Roswell (NM); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Certification reimbursement

Career growth

Diverse tech exposure

Supportive team

Job summary

Roswell Toyota is hiring a Level 2 IT Support Technician to provide remote and onsite technical assistance for business clients in Roswell, NM. The role emphasizes proactive problem-solving, ownership, and ongoing learning within a company focused on long-term success and professional development.

The ideal candidate has CompTIA A+/Network+/Security+ level knowledge with 1–3 years in IT support, Windows environments, AD administration, and strong communication skills.

Qualifications

• Equivalent knowledge to CompTIA A+/Network+/Security+.
• 1–3 years IT support experience.
• Experience supporting Microsoft Windows environments.
• Basic Active Directory administration experience.
• Understanding of networking fundamentals.
• Knowledge of cybersecurity best practices.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Professional customer service attitude.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide remote and onsite technical support for business clients.
• Troubleshoot Windows 10 and Windows 11 operating systems.
• Configure and support desktop computers, laptops, printers, and mobile devices.
• Create, modify, disable, and troubleshoot user accounts in Active Directory.
• Support Microsoft 365 services including Exchange Online, Outlook, OneDrive, Teams, SharePoint.
• Troubleshoot network connectivity issues including TCP/IP, DNS, VLANs, subnets, DHCP, wireless, and VPN.
• Install and configure software applications.
• Assist with workstation deployments and upgrades.
• Maintain documentation and ticket notes.
• Follow cybersecurity best practices and security policies.
• Escalate advanced issues when necessary while maintaining ownership of client communication.

Skills

CompTIA A+

CompTIA Network+

CompTIA Security+

Windows OS

Active Directory

Networking fundamentals

Cybersecurity best practices

Troubleshooting

Communication skills

Customer service

Valid driver’s license

Tools

Microsoft 365 Administration

Azure AD / Entra ID

Meraki Networking

Backup and Disaster Recovery

RMM tools

Job description

Position Summary

The Level 2 IT Support Technician will provide remote and onsite technical support to business clients. The ideal candidate will possess knowledge equivalent to CompTIA A+, Network+, and Security+, along with entry-level experience supporting Microsoft Active Directory environments.

We are seeking a responsible, dependable, and high-energy individual who can work independently, take ownership of tasks, and continuously learn new technologies. The ideal candidate is proactive, resourceful, and excited about growing their career with a company that is committed to long-term success and professional development.

Responsibilities

• Provide remote and onsite technical support for business clients
• Troubleshoot Windows 10 and Windows 11 operating systems
• Configure and support desktop computers, laptops, printers, and mobile devices
• Create, modify, disable, and troubleshoot user accounts in Active Directory
• Support Microsoft 365 services including:
  • Exchange Online
  • Outlook
  • OneDrive
  • Teams
  • SharePoint
• Troubleshoot network connectivity issues involving:
  • TCP/IP
  • DNS
  • vLANs
  • Subnets
  • DHCP
  • Wireless networking
  • VPN connectivity
• Install and configure software applications
• Assist with workstation deployments and upgrades
• Maintain documentation and ticket notes
• Follow cybersecurity best practices and security policies
• Escalate advanced issues when necessary while maintaining ownership of client communication

Required Qualifications

• Equivalent knowledge to:
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
• Minimum 1-3 years of IT support experience
• Experience supporting Microsoft Windows environments
• Basic Active Directory administration experience
• Understanding of networking fundamentals
• Knowledge of cybersecurity best practices
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Professional customer service attitude
• Valid driver's license and reliable transportation

Preferred Qualifications

• CompTIA certifications (A+, Network+, Security+)
• Experience with:
  • Microsoft 365 Administration
  • Microsoft Entra ID (Azure AD)
  • Meraki Networking
  • Backup and Disaster Recovery Platforms
  • Remote Monitoring and Management (RMM) tools

What We Offer

• Competitive compensation
• Paid training and professional development
• Opportunities for certification reimbursement
• Career growth opportunities
• Exposure to a variety of technologies and industries
• Supportive team environment