Technical Support Specialist

Micro-Air, LLC; Hamilton (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

Micro-Air, LLC, based in Hamilton, NJ, is searching for a full-time team member to provide customer-facing technical support for HVAC and marine digital systems. The ideal candidate will have a bachelor’s degree in electrical engineering, along with customer service skills and 1-3 years of applicable work experience.

This position involves troubleshooting issues, managing customer interactions through a ticketing system, and resolving technical problems. Strong organizational and communication skills are essential for success in this role.

Qualifications

• 1–3 years of applicable work experience.

Responsibilities

• Troubleshoot hardware and identify site-specific issues at customer locations.
• Deliver service and support to end-users using phone and ticketing system software.
• Interact with customers to provide information in response to technical support inquiries.
• Gather customer information and determine issues by evaluating symptoms.
• Diagnose and resolve technical hardware issues.
• Create customer tickets to initiate product replacements when required.
• Identify and escalate priority issues as needed.

Skills

Excellent customer service skills

Strong organizational and multi-tasking skills

Strong problem-solving and analytical skills

Strong verbal and written communication skills

Education

Bachelor’s degree in electrical engineering or equivalent work experience

HVAC or Electrical background

Marine background

Job description

Micro-Air is an award-winning US manufacturer of professionally designed highly innovative electronic control systems for the Marine, RV, and residential HVAC industries.

Position Summary:

Micro‑Air, LLC is located in Hamilton, NJ and is seeking a full‑time team member responsible for providing customer‑facing technical support by phone and ticketing system.

Qualifications:

• Bachelor’s degree in electrical engineering, Trade School diploma, or equivalent work experience, such as HVAC, Electrical or Marine background.
• 1 – 3 years of applicable work experience
• Excellent customer service skills and the ability to interact courteously and professionally
• Strong organizational and multi‑tasking skills
• Strong problem‑solving and analytical skills
• Strong verbal and written communication skills

Responsibilities:

• Troubleshooting hardware, identifying site‑specific issues at customer locations
• Deliver service and support to end‑users using and operating the phone and ticketing system software
• Interact with customers to provide information in response to technical support inquiries, concerns, and requests about products
• Gather the customer’s information and determine issues by evaluating and troubleshooting symptoms.
• Diagnose and resolve technical hardware issues.
• Create customer tickets to initiate product replacements when required.
• Identify, manage, and escalation priority issues as needed with the support team.