Application Specialist/Field Service

Nailor Industries; Tennessee; On-site; USD 65,000 - 85,000; Full time

Job summary

Nailor Industries seeks an Application Engineer to support fielding product application calls and provide pre-sale and post-sale technical support. The successful candidate will coordinate site visits, troubleshoot quality issues with manufacturing, and develop costing for special products. A minimum of a two-year technical degree and 2+ years commercial HVAC experience preferred. Strong interpersonal, communication, and problem-solving skills are essential. Located in Tennessee, this role plays a key part in improving the quality and efficiency of HVAC systems.

Qualifications

• Minimum of a two-year technical degree or equivalent experience.
• 2+ years of commercial HVAC systems experience preferred.
• Demonstrated knowledge of commercial HVAC control systems.
• Ability to read and interpret mechanical and electrical plans.

Responsibilities

• Field product application calls and provide technical support.
• Coordinate visits to job sites and assign necessary assets.
• Support manufacturing and quality control teams.
• Work with design engineering to ensure product specifications are met.
• Develop costing for special products.
• Lead efforts to determine root causes of problems.
• Prepare analytical reports and recommendations.

Skills

Excellent written communication skills

Excellent verbal communication skills

Strong problem-solving skills

Strong organizational skills

Proven analytical skills

Interpersonal skills

Education

Two-year technical degree or equivalent experience

Tools

CAD software

Job description

Nailor Industries, Inc. is an industry leading global manufacturer of commercial HVAC air distribution and control products. We are seeking a suitably qualified Application Engineer for our Air Control product lines. The successful candidate will become a key player in growing existing product lines that will expand our market opportunities.

Summary

The Application Specialist is responsible for fielding product application calls, pre‑sale technical support, and post‑sale technical support from independent representatives, contractors, and engineers throughout the country. They serve as the first line of communication to diagnose potential field service and warranty issues and develop and administer action plans to remedy customer issues. Interaction with order entry, customer service, sales, engineering, and manufacturing is required to review and process all special sales orders to ensure they are accurately documented prior to releasing to manufacturing. This position also works with manufacturing to support the production process while driving manufacturing initiatives to improve quality.

Essential Duties and Responsibilities (other duties may be assigned)

• Provide immediate first response to all quality‑related inquiries and reports from customers.
• Determine need for and plan/coordinate all visits to job sites, identifying and assigning necessary assets while minimizing cost of remediation.
• Communicate with and support manufacturing and quality control teams in troubleshooting and analyzing quality issues during production and warranty issues in the field (this could include a hands‑on approach).
• Coordinate projects with special product requirements and work with design engineering to interpret customer specifications and ensure the supplied product meets expectations.
• Develop costing for special products.
• Lead efforts to determine root cause of problems and work with sales, customer service, manufacturing team, and field service to rectify and bring closure to warranty events.
• Prepare reports that show analysis of events, including data and relevant issues, closure of event, and recommendations to management.
• Participate in representative and engineering training sessions.

Education and Experience Requirements

• Minimum of a two‑year technical degree or equivalent experience.
• 2+ years of commercial HVAC systems experience preferred; involvement across areas such as engineering, installation/start‑up, maintenance, repair, troubleshooting, technical sales, or customer service is a plus.
• Demonstrated knowledge of commercial HVAC control systems.
• Ability to read and interpret mechanical and electrical plans, schedules, technical drawings, and contract specifications.

Specific Skills Requirements

• Excellent written, verbal, and presentation communication skills.
• Ability to interact well with customers on the phone and in person.
• Strong interpersonal skills.
• Proven problem‑solving and analytical skills.
• Strong organizational skills.
• Demonstrated computer‑based skills.
• Familiarity with CAD software a plus.
• Must be highly motivated and self‑driven.

Physical Demands

Move, transport and handle equipment as necessary at tradeshows, lab testing, or for presentations. Ability to carry luggage for travel.