Aftermarket Sales & Technical Support Manager

Briggs & Stratton, LLC.; Wauwatosa (WI); On-site; USD 90,000 - 140,000; Full time

Job summary

Briggs & Stratton, headquartered in Milwaukee, Wisconsin, seeks an Aftermarket Sales & Technical Support Manager to oversee all service, support, and aftermarket activities across North America, driving revenue growth through consultative selling and strategic programs.

You will lead product sales and territory growth, analyze market trends with marketing and product teams, develop dealer support materials, coordinate with distributors and dealers, and present new initiatives to secure orders

Qualifications

• Bachelor's degree in Business, technical field or related field OR equivalent education and experience.
• Minimum 7 years of experience in technical sales or aftermarket support environment.
• At least 3 years of experience managing people preferred.
• Strong consultative selling and account management skills.
• Ability to develop clear technical training, conversion kits, and support materials for field execution.
• Proven interpersonal and negotiation skills to build relationships with distributor partners and dealers.
• Solid computer skills.
• Fluent in English and primary language used in area of responsibility.

Responsibilities

• Managing product sales and territory growth through consultative selling and execution of company programs across North America
• Analyzing market trends and product gaps to partner with marketing and product management on new solutions
• Developing dealer support materials and conversion kits to simplify field engine swaps
• Coordinating communication and operational support between distributor partners and dealers
• Presenting sales and marketing initiatives to secure new customer orders and strengthen strategic partnerships
• Maintaining consistent customer communication through scheduled calls and site visits
• Collaborating with internal leadership to align territory activities with corporate business objectives
• Monitoring and managing the execution of aftermarket processes, field service protocols, and program delivery standards
• Overseeing workflow and prioritize process tasks to meet department operational goals

Skills

Technical sales

Account management

Leadership

Negotiation

Relationship building

Strong communication

Fluent English

Education

Bachelor's Degree or equivalent

Tools

CRM software

MS Office

Job description

As an Aftermarket Sales & Technical Support Manager your goal is to manage and oversee all service, support, and aftermarket activities with customers across North America to drive revenue growth. You'll expand the profitable sale of a broad range of company products through consultative selling, securing customer orders, and executing company programs. Additionally, you'll serve as a market and technical lead to align product offerings, dealer support, and distributor communication with strategic business goals.

You will do this by:

• Managing product sales and territory growth through consultative selling and execution of company programs across North America
• Analyzing market trends and product gaps to partner with marketing and product management on new solutions
• Developing dealer support materials and conversion kits to simplify field engine swaps
• Coordinating communication and operational support between distributor partners and dealers
• Presenting sales and marketing initiatives to secure new customer orders and strengthen strategic partnerships
• Maintaining consistent customer communication through scheduled calls and site visits
• Collaborating with internal leadership to align territory activities with corporate business objectives
• Monitoring and managing the execution of aftermarket processes, field service protocols, and program delivery standards
• Overseeing workflow and prioritize process tasks to meet department operational goals

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

You are the kind of person who is/has:

• Outgoing and able to build relationships
• Technical engine knowledge
• Understanding of dealer and distributor networks

Qualifications:

• Bachelor's Degree in Business, technical field or related field OR equivalent education and experience
• Minimum 7 years of experience in technical sales or aftermarket support environment
• At least 3 years of experience managing people preferred
• Strong consultative selling and account management skills
• Ability to develop clear technical training, conversion kits, and support materials for field execution
• Proven interpersonal and negotiation skills to build relationships with distributor partners and dealers
• Solid computer skills
• Fluent in English and primary language used in area of responsibility

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Briggs & Stratton, headquartered in Milwaukee, Wisconsin, provides innovative products and diverse power solutions to help people get work done. Briggs & Stratton is the world's largest producer of engines for outdoor power equipment, and is a leading designer, manufacturer and marketer of lithium-ion battery, standby generator, energy storage system, lawn and turf care products through its Briggs & Stratton, Vanguard, Ferris, Billy Goat, and Branco brands. Briggs & Stratton products are designed, manufactured, marketed and serviced in more than 100 countries on six continents.

Briggs & Stratton is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. Briggs & Stratton also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.