Technical Support Specialist

Energy Innovation Corp; Florida; Remote; USD 76,000 - 109,000; Full time

Benefits offered by this job

Mentorship program

Benefits throughout

Job summary

Power Systems Group, a Hialeah, FL company, is seeking a Technical Support Specialist with strong Genesys Cloud experience to route leads and own the full sales cycle from outreach to contract signing. The role supports a remote setup and offers a ladder of opportunity for growth.

You will build landing pages, collaborate with marketing to refine ads, and craft follow-ups that drive responses. A proactive, judgment-driven mindset is essential for this position.

Qualifications

• 4+ years of experience with Genesys Cloud.
• Experience with Omnichannel Support.
• Strong independent judgment and critical thinking.
• Ability to manage the full sales cycle from outreach to signed contract.

Responsibilities

• Read intent data and route leads as priority (Hialeah, FL).
• Own the full sales cycle from initial outreach to signed contract.
• Build landing pages that convert curiosity into demo bookings.
• Share field intel to sharpen next quarter's ads.

Skills

Genesys Cloud

Omnichannel Support

Critical thinking

Independent judgment

Tools

Genesys Cloud

Job description

Pipeline doesn't build itself, which is exactly why Power Systems Group is hiring a Technical Support Specialist who treats Cultural Awareness like a competitive sport. If 4 years of Genesys Cloud sits behind you, Power Systems Group offers $76,000 - $109,000, a remote setup, and a ladder worth climbing.

Key Responsibilities

• Read intent data and route the Hialeah hot leads first
• Own the full sales cycle from initial outreach to signed contract
• Build landing pages that turn Hialeah curiosity into demo bookings
• Hand marketing the field intel that sharpens next quarter's ads
• Pitch Power Systems Group's remote-native offering to buyers who haven't heard of us yet
• Write follow-ups that get answered, not the ones that get ignored

What You'll Bring

• Working familiarity with remote schedules and team norms at Power Systems Group
• Critical thinking skills and sound, independent judgment
• Hands-on proficiency with Omnichannel Support, ideally paired with Genesys Cloud
• The integrity to flag your own mistakes first

Power Systems Group is a builder-led Hialeah, FL company born from the belief that sales marketing tools should respect the people using them. The team trusts each other to do the right thing without constant oversight or micromanagement.

Here the offer compounds, $76,000 - $109,000 now, mentorship next, benefits throughout, and flexible Hialeah, FL hours for the long haul.

Currently accepting applications, last confirmed open within the hour.

The candidates who apply early at Power Systems Group are the ones we remember, so be early.