Technical Support Specialist

Take2 Consulting, LLC; Dayton (OH); On-site; USD 55,000 - 82,000; Full time

Job summary

Take2 Consulting, LLC is seeking an onsite Tech Support Admin to support Department of Veterans' Affairs facilities in Dayton, OH. The role requires a Technical Bachelor's Degree and involves imaging, OS patching, device provisioning, and end-user support.

You will work 8:00 AM to 4:30 PM, Monday through Friday, with potential for weekend hours and the 4-6 week clearance process. Start date is 4-6 weeks after offer.

Qualifications

• Technical bachelor's degree required.
• Experience diagnosing and resolving hardware/software issues.
• Familiarity with ServiceNow ticketing and change tracking.
• Experience with IT asset provisioning and patch management.

Responsibilities

• Performs installation, configuration, testing and troubleshooting for IT customers.
• Diagnose and resolve hardware/software issues using ServiceNow; document changes and tasks.
• Provision endpoints (desktops, laptops, printers, mobile devices); perform imaging and moves/changes.
• Install OS patches/upgrades and deploy COTS software.
• Provide user management support with elevated privileges as needed.
• Use logs and admin tools to diagnose problems and reconfigure or replace components.
• Monitor systems to identify risks and recommend expansions or revisions.
• Use SCOM to troubleshoot performance and deploy software packages.
• Perform inventory and asset management tasks; assist with site logistics and equipment transport.
• Occasionally assist with door access control and moving IT equipment up to 25 pounds.

Skills

Troubleshooting

ServiceNow

SCOM

Hardware support

Education

Bachelor's Degree in IT (Technical)

Tools

ServiceNow

SCOM

Job description

As an onsite Tech Support Admin on this project, you will be supporting the Department of Veterans’ Affairs. You will analyze problem areas and opportunities for improvement in this mission critical network. This position is located onsite at the Veterans' Administration facilities including Medical Centers with daytime hours and potential for weekend hours.

Work Hours: 8am-4:30pm w/ 30 min lunch break

Workdays: Monday-Friday

Start Date: 4-6 weeks after offer (clearance process)

Clearance: Public Trust (process usually takes 4-6 weeks to process)

Required experience: Technical Bachelor’s Degree

Duties include:

• Performs installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers.
• Diagnose and resolve customer related hardware/software issues utilizing the Service Now tool. Track and document all system changes, problems, issues, and work tasks within Service Now.
• Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, adds/moves and changes.
• Install OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software.
• Provide user management account support where Elevated Privileges (EP) may be required.
• Perform software application installation and configuration based on change order instructions.
• Utilize log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated.
• Perform system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement or revision.
• Utilize Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee and other VA standard tools.
• Performs inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment.
• Ability to troubleshoot problems and issues identified by customers and implement corrective actions.
• Perform routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements.
• Performs general maintenance activities, printer deployment/repair, software installations, EHRM prep and equipment refreshes. May include occasionally pulling old cables from server room as needed.
• Perform asset management to include asset inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, and history and forecasting, automating the asset management process as necessary.
• May occasionally answer door and escort personnel as needed.
• The person in this position needs to frequently traverse around the site campus transporting equipment to various office buildings. Position also requires occasional unpacking/moving & installation of IT equipment weighing up to 25 pounds (or greater with additional assistance). In addition, they may frequently position self to maintain computers/pull cords under desks and in server closets.

Take2 is an Equal Opportunity and Aff