Student Success Coach

Uvmjobs; Burlington, Northern (VT, KY); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

The University of Vermont is seeking a Student Success Officer for the PACE program to guide prospective students from inquiry through enrollment. You will provide customer service via email, phone, text, and live chat, ensuring satisfaction and guiding students to suitable programs.

Collaborating with a team of Student Success Coaches and Advisors, you will track leads, help with applications, manage forms and documents, and support students toward successful enrollment while adhering to FERPA

Qualifications

• Bachelor’s degree in related field and one to three years related experience required.
• Proficiency with database management and CRM systems (Salesforce).
• Competency with spreadsheet and word processing software required.

Responsibilities

• Guide prospective students through the enrollment process for PACE programs, providing customer service and support.
• Coordinate with Student Success Coaches and Advisors to ensure a seamless enrollment experience.
• Track lead contacts in CRM and assist with applications and documentation; report information to the Manager.

Skills

CRM (Salesforce)

SIS (Banner)

Education

Bachelor's degree

Tools

Spreadsheet

Word processing

Job description

Please carefully review the details of this position below.

The University of Vermont is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category legally protected by federal or state law.

For information on safety and security at the University of Vermont, see the annual security report by clicking on the Clery Act button in the sidebar menu.

Finalists for positions at UVM may be subject to a criminal background check.

For classified staff positions, actual hiring pay dependent on current competitor market conditions, comparable campus peer(s) at time of hire, and candidate’s experience level and length.

The Student Success Coach will assist prospective students by playing a crucial role in guiding them through the enrollment process, from initial inquiry to successfully enrolling in Professional and Continuing Education ( PACE ) programs. Serve as first point of contact for prospective students, providing them with customer service and support. Working closely with a dynamic team of Student Success Coaches and Student Services Advisors, ensure a seamless experience for our students, fostering complete satisfaction with PACE offerings. Provide student/customer service coverage and work closely and collaboratively with other Student Success Coaches and Student Services Advisors. With the guidance from the Manager, Student Success & Advising, provide comprehensive, quality and highly informed customer service outreach to prospective students and current and past program participants through email, phone, text, live chat, ensuring complete student satisfaction from inquiry through the enrollment process. Work to understand each prospective student’s unique academic and professional goals and provide guidance on program options. Assist with aspects of the enrollment process including tracking lead contact efforts in Customer Relations Management tool and assisting students with application process. Compile, track and report out information on students; receive, verify, and process forms, documents, applications and other materials. Support prospects’ needs that best align with their academic and professional goals (credit and non-credit programs). Report to the Manager, Student Success & Advising.

Minimum Qualifications (or equivalent combination of education and experience)

Bachelor’s degree in related field and one to three years related experience required. Proficiency with database management and working ability to navigate a CRM system (i.e. Salesforce) SIS (i.e. Banner) and online registration systems required. Competency with spreadsheet and word processing software required. Demonstrated knowledge of technology and methods of communications (such as text, email, live chat, social media) required. Accuracy and attention to detail, and effective organizational, time management and records documentation skills required. Effective interpersonal, customer service and communication skills required. Evening and weekend hours may be required.

Desirable Qualifications

Experience working with students and faculty in an academic setting desirable. Knowledge of higher education philosophy, structure and culture desirable. Previous customer service and sales experience desirable. Familiarity with FERPA and student confidentiality policies.

Anticipated Pay Range

Anticipated Pay Range $24.00-$27.50/hour

Other Information

Special Conditions

Special Conditions A probationary period may be required, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position

FLSA

FLSA Non-Exempt

Union Position

Union Position Yes, UVMSU

Position will be posted for a minimum of one week, after which it is subject to removal without notice.

Job Location

Job Open Date

Job Open Date 09/23/2026

Job Close Date (Jobs close at 11:59 PM EST.)

Open Until Filled No

The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM’s mission and advancing Our Common Ground values through the execution of their job duties.

Position Information

Position Title

Position Title Student Success OC2 N

Posting Number

Posting Number S6317PO

Department

Department PACE - Administration/50100

Position Number

Position Number 00027178

Percent of Full-Time

Percent of Full-Time 1.0

Standard Hours at 1.0 FTE

Standard Hours at 1.0 FTE 37.5

Term (months per year)

Term (months per year) 12

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Chronicle of Higher Education
  • HigherEdJobs
  • Inside Higher Ed
  • LinkedIn
  • Seven Days
  • UVM Employee (Please specify below)
  • UVM Employment Web Site
  • Vermont JobLink (Department of Labor)
  • Other (Please specify below)
• Please specify here where applicable. Enter "NA" if not applicable.

  (Open Ended Question)