Technical Support Specialist

UVM; Burlington (VT); On-site; USD 35,000 - 39,000; Full time

Job summary

The University of Vermont seeks a Technology Support OC3 N to provide technical, administrative, and customer service support for access control, CATcard, and safety technology systems in Burlington, VT. You will manage permissions, troubleshoot issues, and assist campus users through multiple channels.

Qualifications include an Associate's degree and 1–3 years of related experience, plus strong communication, problem solving, and recordkeeping skills.

Qualifications

• Associate's degree and 1–3 years of related experience or equivalent.
• Excellent customer service and accurate recordkeeping.
• Strong communication, interpersonal, problem-solving, and organizational skills.
• Ability to manage multiple priorities and work independently.
• Valid driver's license and successful driver's check required.

Responsibilities

• Manage access permissions and schedules for campus systems.
• Troubleshoot software and system issues across access control, CATcard, and safety tech.
• Support technology projects and system upgrades.
• Maintain equipment and operational records.
• Assist customers through a variety of service channels.

Skills

Customer service

Administrative support

Technical support

Communication

Organizational skills

Problem-solving

Multitasking

Valid driver's license

Recordkeeping

Education

Associate's degree

Tools

Microsoft Office

Databases

Job description

The Technical Support Specialist will provide technical, administrative, and customer service support for the University's access control, CATcard, and safety technology systems. As a member of the Department of Safety Technology & Training team, this position helps support the technologies and services that keep campus facilities secure, accessible, and operating effectively for students, faculty, staff, and visitors. Responsibilities include managing access permissions and schedules, troubleshooting software and system issues, supporting technology projects and system upgrades, maintaining equipment and operational records, and assisting customers through a variety of service channels. The successful candidate will work closely with team members, campus departments, and technology partners while developing technical expertise, contributing to campus-wide initiatives, and supporting systems that have a visible impact across the University community.

Minimum Qualifications (or equivalent combination of education and experience)

Associate's degree and one to three years of related experience required, or an equivalent combination of education, training, and experience. Demonstrated ability to provide excellent customer service, maintain accurate records, and perform administrative or technical support functions required. Strong communication, interpersonal, problem-solving, and organizational skills required. Ability to manage multiple priorities, work independently, and effectively support a diverse customer population required. Proficiency with computer systems and standard business software applications required. Valid driver's license and successful driver's check required.

Desirable Qualifications

• Experience providing customer service, technical support, training, or administrative support.
• Strong technical aptitude and the ability to quickly learn new software applications and systems.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Familiarity with databases, recordkeeping systems, higher education environments, access management, or security-related technologies is desirable but not required.

Anticipated Pay Range $25.64-$28.21

Other Information

• May need to serve on call outside of standard business hours.
• Special Conditions: A probationary period may be required, This position is ineligible for telework due to the essential functions, Background Check required for this position.
• FLSA Non-Exempt
• Union Position Yes, UVMSU
• Posting Details Position will be posted for a minimum of one week, after which it is subject to removal without notice.

Job Location

Burlington, Vermont, United States

Our Common Ground Statement

The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM's mission and advancing Our Common Ground values through the execution of their job duties.

Position Information

• Position Title Technology Support OC3 N
• Posting Number S6338PO
• Department CatCard Service Center/11565
• Position Number 010580
• Percent of Full-Time 1.00
• Standard Hours at 1.0 FTE 37.5
• Term (months per year) 12