Campus Access & Safety Tech Support Specialist

UVM; Burlington (VT); On-site; USD 35,000 - 39,000; Full time

Job summary

The University of Vermont seeks a Technology Support OC3 N to provide technical, administrative, and customer service support for access control, CATcard, and safety technology systems in Burlington, VT. You will manage permissions, troubleshoot issues, and assist campus users through multiple channels.

Qualifications include an Associate's degree and 1–3 years of related experience, plus strong communication, problem solving, and recordkeeping skills.

Qualifications

• Associate's degree and 1–3 years of related experience or equivalent.
• Excellent customer service and accurate recordkeeping.
• Strong communication, interpersonal, problem-solving, and organizational skills.
• Ability to manage multiple priorities and work independently.
• Valid driver's license and successful driver's check required.

Responsibilities

• Manage access permissions and schedules for campus systems.
• Troubleshoot software and system issues across access control, CATcard, and safety tech.
• Support technology projects and system upgrades.
• Maintain equipment and operational records.
• Assist customers through a variety of service channels.

Skills

Customer service

Administrative support

Technical support

Communication

Organizational skills

Problem-solving

Multitasking

Valid driver's license

Recordkeeping

Education

Associate's degree

Tools

Microsoft Office

Databases

Job description

The University of Vermont seeks a Technology Support OC3 N to provide technical, administrative, and customer service support for access control, CATcard, and safety technology systems in Burlington, VT. You will manage permissions, troubleshoot issues, and assist campus users through multiple channels.

Qualifications include an Associate's degree and 1–3 years of related experience, plus strong communication, problem solving, and recordkeeping skills.